Offer summary

Qualifications:

Background in Unix, Networking, and Command-line interface (CLI) operations., Experience in mobile hardware support., Bilingual communication skills in Spanish and English., Tech-savvy and detail-oriented professional..

Key responsabilities:

Provide expert-level assistance to resolve technical issues.

Deliver exceptional customer service and guide users through issue resolution.

Manage and prioritize incoming technical support tickets.

Collaborate with team members to escalate complex issues and contribute to improvements.

At LAdmins, we believe in the power of personalized talent search. Our philosophy is centered on a curated, hand-picked approach, with the goal of presenting you with candidates who are nearly perfect fits for your needs. We understand that the process of screening and evaluating candidates can be time-consuming and overwhelming, which is why our focus is on minimizing your time investment. Our team of experts draws on real-world experience in sourcing top-tier talent for the group of companies that LAdmins is a part of. All of LAdmins processes have been homegrown first for internal use to give us an advantage in advancing our group of companies forward. We translate that same skill set into the LAdmins competency that you can leverage for your own company. With our hand-picked approach, you can trust that you're getting the best possible candidates to meet your specific needs. We're committed to providing you with exceptional service and results, so you can focus on what matters most - growing your business.

Job description

Job summary:
We are seeking a skilled Mobile Hardware Technical Support Level 1 Agent with a background in Unix, Networking, and Command-line interface (CLI) operations. As an integral part of our technical support team, you'll be responsible for providing expert-level assistance to resolve technical issues, ensuring optimal functionality of our products & services.

Compensation and Benefits:

Salary Range: Php 60,000- Php 85,000
Permanent Work from Home
Paid Time Off (VL/ SL)
Annual Bonus
Monthly Performance Bonus
Health Allowance

Key Responsibilities:

Technical Troubleshooting: Utilize knowledge of Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently.
Customer Support: Deliver exceptional customer service by promptly responding to inquiries, guiding users through issue resolution, and ensuring a positive support experience
Ticket Management: Manage and prioritize incoming technical support tickets, ensuring timely resolution within defined service level agreements (SLAs).
Collaboration: Work closely with team members such as engineering, operations, and product development to escalate complex issues, provide feedback, and contribute to continuous improvement initiatives.

If you are a tech-savvy and detail-oriented professional with experience in mobile hardware support and bilingual communication, we encourage you to apply and become part of our dynamic team.

Required profile