Regional Venue Technology Manager - West Region

DEPARTMENT: Information Technology

REPORTS TO: Director of Venue Technology and Operations

FLSA STATUS: Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Role

Reporting to the Director of Venue Technology, the Regional Venue Technology Manager is primarily responsible for managing technology needs of event-based venues in the West Region, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), Desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensures availability, stability and security of business systems and IT infrastructure platforms.

Essential Duties and Responsibilities

Includes but are not limited to.

• Work with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems that are critical to business operations.
• Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff.
• Manage and optimize 3rd party vendor relationships and associated contracts that are key to venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, loyalty providers, etc.
• Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.
• Work with broader technology team to estimate, design, implement and manage venue technology solutions in support of the business.
• Manage the evaluation, recommendation, and implementation of third-party technology products and services to accomplish the goals of the organization, which includes providing quality service for guests and maximizing profitability.
• Increase the productivity and effectiveness of venue technology operations through the definition
• Establish and maintain IT Service Management processes and procedures that can be effectively scaled.
• Ongoing management of IT Finance processes such as budgeting, reporting and invoice approval
• Understanding of all areas of the Information Technology Architecture and participate in their development.
• Responsible for the Project Management and oversight of all venue technology projects. Lead project teams to manage delivery schedules and realization of project benefits.
• Define and communicate end user architecture strategies, principles, standards, policies, and procedures.
• Analyze current application portfolio, installed technology and infrastructure to detect deficiencies and recommend solutions.
• Act as the business relationship manager between West Region properties and the Legends IT department.
• Act as escalation point for venue technology teams and operators across West Region properties.
• Manage client relationships and expectations for venue technology solutions across West Region properties.
• Gain an in-depth understanding of the organizational needs to provide guidance on strategic and technical direction.
• Perform additional related duties, tasks and responsibilities as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience          

• Bachelor’s degree in IT or related field.
• 8+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry

Skills and Abilities  

• Technical knowledge of IT systems
• Experience with Windows 10 and Microsoft Office 365 suite of products
• PCI risk and compliance
• IT Security and incident response
• Ability to motivate and lead teams.
• Ability to effectively manage and produce in a matrixed environment.
• Excellent interpersonal and communication skills
• Strong contract management skills
• Microsoft Windows Server 2012, 2016
• IT Management tools (e.g., Active Directory)
• Experience with an IT ticketing solution to track and manage issues and requests (e.g., ServiceNow)
• Managing external vendors delivering managed IT services
• Relevant technical and project management certifications preferred.
• Function as a leader throughout the project lifecycle
• Manage scope and estimate delivery schedules on the project.
• Provide mentoring and support to venue technology team members.
• A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics.
• Excellent written and verbal communication skills, with the ability to communicate with all levels of staff.
• Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment.
• Strong problem solving and creative skills, and the ability to exercise sound judgment.
• High level of integrity and dependability with a strong sense of urgency and result-orientation.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: Remote

       20% Travel Required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. #LI-Remote

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.