Customer Success Associate

Customer Success Associate

Remote

About ExpertVoice

We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Purina, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and Dick’s Sporting Goods – to engage influential everyday experts, and to build, track and reward their helpful expertise.

At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. ExpertVoice employees are authentic, driven, and bold. We believe that our people are the heart and soul of our organization and their commitment to these values that drives our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact.

Summary

Reporting to the Asc Director of Customer Success, the Customer Success Associate will serve as the execution point of contact for a book of client partners in partnership with an Account Executive. 

Key Responsibilities

• Explain usage statistics, give insights, and work proactively with the Account Executives to drive client ROI
• Maintain and expand Year over Year invoiced revenue
• Gather and report analytics to clients on a daily basis
• Organize and lead client-facing platform training to increase knowledge and elevate clients' understanding of internal and external tools; including but not limited to, analytics training, sales rep training, order processing, etc. 
• Report client status and feedback to appropriate internal ExpertVoice teams
• Keep detailed track of main contacts and key personnel changes
• Travel for face-to-face trade shows, client headquarter visits, as well as company-wide quarterly meetings is possible

Qualifications

• 1-3 years of account management experience and/or Customer Success experience for a high-tech software-related firm
• Experience with direct B2B client communications
• Familiarity with Salesforce, Excel, Google Suite, Outlook, Slack. 

The Benefits of Being on the ExpertVoice Team:

• Compensation: Enjoy competitive pay, plus the chance to earn bonuses through our Company performance plan and annual merit increases.
• Comprehensive Benefits Package: We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents. Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
• Generous Parental Leave: Welcome your new addition with 15 weeks of paid parental leave for full-time employees.
• 401(k) with Employer Match: Invest in your future with our 401(k) plan and employer match.
• Work-Life Flexibility: Freedom to work from anywhere in the Continental USA! This position offers the flexibility of being fully remote.
• Exclusive Employee Incentives: clients often extend exclusive incentive purchase programs to EV employees.

The approximate compensation range for this role is a base of $58,000 to $65,000 (annually). Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. 

ExpertVoice is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.