Offer summary

Qualifications:

At least 8 years of experience in the Texas public sector., Extensive knowledge of the Comptroller's CAPPS Financials application, particularly in Accounts Payable, Asset Management, General Ledger/Commitment Control, and Purchasing., Strong analytical skills to identify and document user needs and business processes., Excellent communication skills to translate technical knowledge into actionable direction..

Key responsabilities:

Gather and evaluate user requirements and make recommendations on business processes or improvements.

Provide daily guidance and troubleshooting support for CAPPS Financials to end-users and support staff.

Serve as CAPPS Level 1 Support by submitting tickets to CPA and providing CAPPS expertise for business process development, testing, and training.

Document applicable procedures and workflow based on user requirements and analysis.

Job description

This is a remote position.

Job Location: Available to work Remote, TX.

Note: Must have at least 8 years of TX public sector experience.

Job Description:

Gathers and evaluates user requirements; performs analysis and makes recommendations on business processes or improvements; and assists with documenting applicable procedures and workflow.

Provides daily, general guidance and troubleshooting support for CAPPS Financials to end-users and support staff via email, MS Teams chats/calls, and meetings.

Serves as CAPPS Level 1 Support (submits tickets to CPA) and provides CAPPS expertise as needed for business process development, testing, & training

Responsibilities include (but are not limited to):

Gathers and evaluates user requirements; performs analysis and makes recommendations on business processes or improvements; and assists with documenting applicable procedures and workflow.
Provides daily, general guidance and troubleshooting support for CAPPS Financials to end-users and support staff via email, MS Teams chats/calls, and meetings.
Serves as CAPPS Level 1 Support (submits tickets to CPA) and provides CAPPS expertise as needed for business process development, testing, & training

Requirements

Skills Set:

Skill	Required /Desired	Experience
Ability to perform analysis to identify and document user needs, business processes, pain points, and computer system capabilities to develop, improve or automate existing systems	Required	8 years
Extensive knowledge and experience required with the Comptroller's CAPPS Financials application, specifically proficiency with the four core modules: Accounts Payable, Asset Management, General Ledger/Commitment Control, and Purchasing	Required	8 years
Ability to provide help desk support by responding to user calls, emails and system tickets, troubleshooting issues; and testing and documenting solutions	Required	8 years
Must be great communicator and be able to translate their technical knowledge into actionable direction	Required	8 years
Experience working with a TX public sector organization	Required	8 years