Product Manager 1 - Retention and Engagement

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

We are looking for a data-driven, customer-obsessed Product Manager to drive retention and engagement by making our product indispensable to our customers. This role is about keeping our customers engaged, maximizing their lifetime value and deepening their connection to our platform.

You will focus on reducing churn and fostering habit formation through sticky product experiences. This requires a strong experimentation mindset, leveraging A/B testing, behavioral insights, and data analysis to fine-tune feature adoption and ongoing engagement. Your mission is to turn casual users into loyal, high-value customers by continuously optimizing user experiences that drive long-term business impact.

This role is ideal for someone who:

• Is relentlessly curious about what keeps users engaged and why they churn.
• Excels at analyzing behavioral data and translating insights into high-impact product decisions.
• Is skilled at running rapid iterations and growth experiments to test hypotheses and improve user retention.
• Can unite cross-functional teams around a retention-first growth strategy.

Qualifications: 

• 3+ years experience as a Product Manager with experience in Growth.
• Track record of driving A/B experimentation with proficiency designing, executing, and analyzing tests to optimize user flows, features, and experiences.
• Experience in analytical tools and methodologies to monitor KPIs, analyze user behavior, and identify trends and key opportunities.
• Strong communication skills; ability to present data analysis intuitively and simplify complex insights in order to articulate what matters to a wide range of different audiences.
• Passionate about identifying user experiences that drive measurable business impact by synthesizing customer and industry insights and working alongside product design. 
• Exceptional at uniting teams and actively listening, while confidently leading tough decisions by clearly framing options and their impacts
• Proven success in cross-functional collaboration within highly dynamic and cooperative environments
• Demonstrated ability to drive product growth and adoption, utilizing product management frameworks and best practices
• Skilled at managing multiple projects simultaneously and delivering results quickly and efficiently

Preferred Qualifications or Skills:

• Experience in highly performing product organization
• Experience using ‘growth stack’ tools to monitor and report on KPIs (i.e. Amplitude, Iterable, Tableau, etc.)
• Familiarity with data analysis tools and methodologies relevant to growth metrics
• Previous experience working in a startup or dynamic high-growth environment

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1#LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $96,000-$120,000 + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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