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Global Care Team

Remote: 
Full Remote
Contract: 

Offer summary

Qualifications:

Background in healthcare, social work, or care management is preferred., Experience with insurance, medical billing, or caregiving logistics is beneficial., Strong research and problem-solving skills are essential., Ability to manage multiple tasks efficiently in a fast-paced environment is required..

Key responsabilities:

  • Serve as the primary point of contact for Wellthy families, guiding them through caregiving complexities.
  • Develop comprehensive care plans and oversee ongoing family needs with a proactive approach.
  • Coordinate medical appointments, research providers, and manage medical bills and insurance.
  • Support Care Coordinators by executing care-related tasks and ensuring high-quality service delivery.

Wellthy logo
Wellthy https://www.wellthy.com/
201 - 500 Employees
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Job description

Why Wellthy is for you! At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We're building that world with an exceptional team dedicated to helping people and families manage, navigate, and access quality care—with a strong emphasis on complex care. This often includes senior care, childcare, and support for individuals with chronic conditions.

At Wellthy, we merge unparalleled care expertise with agile, tech-powered products. We partner with leading companies—including more than 30 Fortune 500 companies—to support the care needs of their workforces globally. We also collaborate with health plans to provide comprehensive care support for their members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

Interested in Joining Our Care Team?

We are always looking for talented individuals to join our Care Team at Wellthy. If you are passionate about helping families navigate the complexities of caregiving, we encourage you to submit your application and introduce yourself. While we may not have an immediate opening, we continuously review candidates for future opportunities.

Care Coordinator

Our Care Coordinators are the primary point of contact for Wellthy families across the US, guiding them through the complexities of caregiving. Their role focuses on supporting families by managing the logistics of care, building strong relationships, and prioritizing their unique care needs. Acting with a sense of urgency, they develop comprehensive care plans and oversee the ongoing needs of families with a thoughtful and proactive approach. Whether coordinating medical appointments, researching providers, tracking medications, managing medical bills, or assisting with insurance and facility vetting, they provide deep, consistent support throughout every step of the caregiving process. In collaboration with Care Advisers, the Care Coordinators ensure seamless, high-quality service, relieving families of the administrative burdens of caregiving so they can focus on what matters most—their loved ones.

Care Advisers

Our Care Advisers play a vital role in supporting Wellthy’s Care Coordinators by executing care-related tasks with precision and efficiency. While not a direct point of contact for families, they work behind the scenes to ensure our members’ caregiving needs are met seamlessly. Their responsibilities include conducting research, completing tasks, and delivering high-quality results for our members. Over time, our Care Advisers have the opportunity to grow within the role and opt into specialized teams based on interests, experience, and performance.

Location

This is a remote, global opportunity. We are looking for candidates located in the below locations:

  • France
  • Ireland
  • United Kingdom
  • Singapore
  • India
Qualifications

It is important to note that you will need the ability to work in a fast-paced environment, be flexible, creative, and be comfortable in knowing that we are constantly evolving.

Preferred but not mandatory qualifications:
  • Background in healthcare, social work, or care management
  • Experience navigating insurance, medical billing, or caregiving logistics
  • Strong research and problem-solving skills
  • Ability to manage multiple tasks efficiently
Fluency in any of the below languages is desirable:
  • English, French, German, Spanish, Arabic, Hebrew, Dutch, Italian, Portuguese, Swedish, Norwegian, Danish, Mandarin, Cantonese, Japanese, Korean, Hindi, Bengali, Malay, Thai, Vietnamese
Role Requirements

To work remotely, you must have a strong internet connection, a quiet space to take calls, and a professional (distraction-free) environment.

  • Private, with secure (not public) internet and phone access.
  • Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
  • Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space.
Location Restrictions:

This is a fully remote position open to global candidates, except in locations where we are unable to provide employment due to local labor laws or business restrictions.

What’s Next?

We encourage you to apply for this position by clicking the apply button on the job posting and attaching your resume. We understand that there is no "perfect" candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you’re encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law.



Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Multitasking
  • Physical Flexibility
  • Communication
  • Creativity

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