Technical Account Manager

A trusted partner for over 20 years, Logically, a Managed Security Services Provider (MSSP), offers cyber-first solutions and services that infuse security across technology infrastructures to reduce risk and empower teams to focus on their business, not the technology behind their business. At Logically, we’re passionate about empowering businesses to succeed in a world where technology and cybersecurity are constantly evolving. Our team of subject matter experts includes cybersecurity professionals, service delivery gurus, cloud specialists, and more, all working together to help our clients navigate the complex and ever-changing landscape of IT.

But what truly sets us apart is our people. We’re a close-knit team of professionals who are committed to doing the right thing for our clients and for each other. We value accountability, customer centricity, quality relationships, and nimbleness. Working at Logically isn’t just about a job – it’s about being part of a community of like-minded individuals who are dedicated to excellence in everything we do. We’re proud of the work we do, but we’re also committed to creating a fun, supportive work environment where everyone can thrive. If you’re looking for a challenging and rewarding career in the world of IT and cybersecurity, Logically is the place for you. Join our team of experts and help us make a difference for businesses.

Why Work for Us: 

• Be a part of a culture that is committed to “absolutely doing the right thing,” valuing the well-being of our colleagues and clients.
• Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose.
• Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.
• We offer competitive wages and benefits, attracting and retaining the best staff for our clients.
• Take advantage of opportunities for personal and professional development, empowering you to advance your career.

Job Summary:

The Technical Account Manager functions as a critical contributor to the overall company success by providing pre-sale and customer lifecycle support and advocacy for assigned customers. The Technical Account Manager supports the sales process as a technology adviser to both prospective customers and representatives of currently assigned client accounts. The Technical Account Manager will display a strong commitment to developing and maintaining long-term customer relationships. The position will be expected to work with all internal departments while reporting to sales leadership.  This role will require 50% travel.

Job Duties & Responsibilities: 

• Support presales site activities, preliminary site visits, coordinating trial test supports / preparation 
• Prepare and give technical presentations to explain to customers how the products and services work 
• Work with the customers and Engineers to ensure the equipment meets the system requirements 
• Communicate with the sales team to understand consumer demands and offer sales support where necessary 
• Secure orders, guarantee product standards, and assure product delivery 
• Establish customer rapport and acceptance 
• Plan for modifications to products to meet consumer demands 
• Help clients to solve problems with product usage 
• Recommend new and improved products to the customers and explain how the equipment will be more cost-effective 
• Understand the complexity of a fast-paced technology business and works well in a matrix organization 
• Support presales activities, proposal generation, product position, solution offering, and responding to technical clarifications  
• Work closely with the Sales team to provide full presales assistance in support of the successful achievement of sales targets while adhering to cost of sales objectives 
• Participate in the completion of submitted SLA documents, bid coordination, prospect qualification, discovery and requirements gathering, product demonstrations, technical discussions, and design solution proposals 
• Participate in “relationship retention” CRM activities 
• Assist Partner Management in the identification and analysis of potential partnership opportunities and distribution channels 
• Monitor assigned account activities (e.g., trouble tickets, bill disputes, reports, collections) and follow up as necessary to research, facilitate, and ensure resolution 
• 50% Travel Required
  

Qualifications: 

• Bachelor’s degree in Computer Science, Computer Engineering, or related field preferred   
• 6-9 years of experience in sales engineering or IT in the managed services, professional service, or security industry 
• 2+ years of experience in a customer facing role, ideally with Presales exposure  
• Certification in Dell, HP, VMWare, and Hyper-V preferred  
• Experience working with a CRM, preferably ConnectWise, Salesforce or Microsoft Dynamics 
• Comprehensive knowledge and technical background in Managed Services product and offerings, Variety of IT ecosystems technologies (e.g., Dell, HP, virtualization such as VMWare and SQL), working with and understanding capabilities of technology development teams  
• Working knowledge of site and central IT technologies provisioned under service and product portfolio  
• Understanding of the technical relationships between infrastructure technologies and current applications that are part of the product and service portfolio 
• Advanced knowledge of application, data, and infrastructure architecture disciplines 
• Understanding of architecture and design across all systems 
• Business acumen; translating business requirements into technical solutions  
• Flexible and able to remain calm in times of stress while managing multiple priorities at one time 
• Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations 
• Sound problem-solving technique with ability and persistence to generate options and select the best solution 
• Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders 
• Ability to communicate effectively with customers and various levels of management both verbally and in written form 
• Ability to manage multiple projects in a fast-paced environment 
• Team player mentality and willingness to share knowledge with others 

Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.