Senior Product Manager (Remote- US Based)

Job Summary:

As the Senior Product Manager for the Petcare vertical, you will identify customer problems, perform discovery to capture feedback, design new product experiences, and bring them to market for customers. You will primarily be responsible for getting new products off the ground and scaling, including partnering with teams for acquisition, as well as driving adoption and of the existing product experiences using adoption, engagement, and retention metrics.   

Responsibilities:

• Collate feedback from customers, prospects, competitors, industry sources, cross-functional partners, and metrics to identify problems to solve for our customers. 
• Partner with design and engineering teams to build and deliver functionality that solve customer problems with a focus on MVP, capturing metrics and innovating forward.  
• Collaborate closely with teams to ensure timely delivery of planned features and address gaps as needed.
• Drive adoption of existing product experiences using key metrics such as CAC, LTV, APRU, Churn rates.  
• Partner with sales and marketing teams to drive customer acquisition.  

Requirements:

• 3-5+ years of product management experience, preferably in SaaS (enterprise or SMB)
• Passion for developing and leading exceptional product experiences.
• Strong collaboration with engineering and design teams.
• Curiosity for understanding and solving customer problems.
• Data-driven problem-solving and decision-making skills.
• Clear and concise communication across all organizational levels.
• Solid understanding of product discovery, development, and software architecture.
• Strong documentation skills and proficiency with tools like Jira, Confluence, and Figma.
• Ability to navigate ambiguity and make informed decisions with incomplete information.
• Proven track record of driving positive business outcomes.

Nice To Have:

• Experience in the Petcare industry and familiarity with Petcare services.  
• Design-thinking exposure and experience with design tools and prototyping.
• Experience with customer survey, feedback and analytics tools like Google Analytics, Full Story, Pendo, or others.  
• Experience working with APIs for integrations.  
• Experience with B2B2C software models.  
• Experience with jobs-to-be-done framework or similar customer-centric methodologies.  

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options 
• 100% Employer paid short/long term disability
• Basic Life 
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually 
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. 

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

 Salary Range

US Remote: $120,000- $130,000 USD per year 

 Who we are

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

This role is supporting our Petcare Vertical Solution: https://www.togetherwork.com/vertical-solutions/pet-care/