Offer summary

Qualifications:

Bachelor's degree in business administration, computer science, or a related field., Minimum of five years of experience in a similar role., Scrum master certification (e.g., CSM, PSM) preferred., Strong understanding of ITIL processes and ServiceNow modules..

Key responsabilities:

Facilitate requirements gathering workshops and stakeholder meetings to capture business needs.

Translate business requirements into user stories and acceptance criteria for development teams.

Serve as a scrum master, facilitating sprint planning, daily stand-ups, and retrospectives.

Monitor project progress, identify risks, and communicate project status to stakeholders.

Job description

Position: ServiceNow Business Analyst / Scrum Master
Location: Reston, VA / REMOTE
Duration: 6 Months+

Visa: US Citizens Only

MUST HAVE:
Need to have solid communication skills and be a strong scrum Master as well. This is a BA – Scrum master role, Must be able to handle customers. High visibility and customer-facing role.
Able to clear dept of education – 6c clearance

Job Summary:
Facilitate requirements gathering workshops, stakeholder meetings, and user story writing sessions to capture business needs and priorities.
Translate business requirements into clear and concise user stories, acceptance criteria, and sprint backlog items.
Collaborate with development teams to ensure alignment between business needs and technical solutions.
Serve as a scrum master for agile development teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Monitor project progress, identify, and mitigate risks, and communicate project status to stakeholders.
Maintain project documentation, including user stories, sprint backlogs, release plans, and sprint burndown charts.
Coordinate user acceptance testing (UAT) activities and gather feedback from stakeholders to validate system functionality.
Provide guidance and support to team members on agile methodologies, scrum practices, and ServiceNow platform capabilities.
Foster a collaborative and productive team environment, promoting continuous improvement and innovation.
Act as a liaison between business stakeholders and technical teams to ensure effective communication and alignment of priorities.

Required Skills/Experience:
Experience as a business analyst in ServiceNow implementation projects.
Strong understanding of ITIL processes and ServiceNow modules.
Knowledge of agile methodologies and experience serving as a scrum master.
Ability to gather and document business requirements, user stories, and acceptance criteria.
Experience conducting workshops, user interviews, and stakeholder meetings.
Proficiency in creating and maintaining project documentation, such as user stories, sprint backlogs, and release plans.
Excellent communication and facilitation skills.
Familiarity with ServiceNow reporting and analytics capabilities.
Minimum of five years of experience in a similar role.

Minimum Qualifications:
Able to obtain a government clearance
Bachelor's degree in business administration, computer science, or a related field.
Scrum master certification (e.g., CSM, PSM) preferred.
ServiceNow system administrator certification preferred.
Proven experience in leading agile teams and facilitating scrum ceremonies.
Ability to adapt to changing priorities and work in a fast-paced environment

Required profile