Offer summary

Qualifications:

Previous experience in customer service or administrative roles, preferably with UK-based experience., Strong written communication skills for clear and professional interactions., Attention to detail to ensure accuracy in responses and documentation updates., Ability to work independently and manage time effectively..

Key responsabilities:

Respond to customer inquiries with prompt and professional responses via email.

Assist customers with technical guidance, including installation and troubleshooting.

Maintain positive customer relationships by providing empathetic support.

Log and monitor customer inquiries to identify trends and improve service processes.

Job description

We are a passionate and innovative company dedicated to enhancing the gaming experience for our community. Specializing in travel-themed mods and content, we create immersive gameplay experiences that bring new adventures to life. Our commitment to excellence extends beyond our productswe take pride in delivering outstanding customer service and building strong relationships with our users.

As part of our growing team, we are looking for a Customer Support Administrator who is motivated, detail-oriented, and eager to provide exceptional customer support.

Key Responsibilities

Respond to Customer Inquiries: Provide prompt, friendly, and professional responses to customer emails regarding products and services.
Offer Technical Guidance: Assist customers with installation guides, troubleshooting tips, and general product information.
Maintain Customer Relationships: Ensure a positive experience for users by offering support with empathy and patience.
Track & Analyze Issues: Log and monitor customer inquiries to identify common trends and areas for service improvement.
Improve Customer Service Processes: Work collaboratively with the team to refine support workflows and enhance user experience.
Update Documentation: Contribute to the FAQ section and help documentation based on recurring customer queries.
Provide Insightful Feedback: Report customer feedback and insights to management to help shape future product development.

Qualifications & Skills

Customer Service Experience: Previous experience in customer service or administrative roles preferred, ideally with UK-based experience.
Strong Written Communication: Ability to communicate clearly and professionally in all written interactions.
Attention to Detail: Ensure accuracy in responses and documentation updates.
Time Management: Ability to work independently, prioritize tasks, and meet response time goals.
Tech-Savvy: Comfortable using email, customer support platforms, and basic office software.
Positive Attitude: Patience and professionalism when addressing customer concerns.

What We Offer