Sr. Customer Support Engineer, Raipur

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Sr. Customer Support Engineer, Raipur for Beckman Coulter Diagnostics is responsible for Customer Satisfaction through on time Service Deliveries such as Timely Installation of Instrument, Performing On-Time PM & Modification, Responding & resolving Instrument issue, and achieving Service KPIs. You are also responsible for generating Service Revenue in your territory.

This position is part of the West Service Team located in Raipur and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Gujarat Service Team and report to the State Service Manager responsible for Service Operation of Gujarat, MP & CG.

In this role, you will have the opportunity to:

1. Install and maintain instruments and systems in a laboratory environment and deliver basic operational training at installation.
2. Provide effective product and customer support. Ensure Preventive Maintenance planning (PM) are performed in timely manner. Seek timely support for difficult product issues avoiding unnecessary down time.

3. Maintains excellent customer relationship, specifically with his/her directly assigned accounts and adhere to field service policies procedures and standards.
 

The essential requirements of the job include:

• Must be an Engineering Graduate with B.E./B.Tech. Degree or higher. Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry. Should have adequate skills to consultatively help and support technical troubleshooting along with other functions.
• Should have proven analytical skills and be proficient in basic MS Office tools like Excel, Word, Power Point etc. and communication tools like Outlook, MS Teams
• Should be able to drive corrective and preventive actions to improve service delivery based on customer feedback. Should relentlessly strive to achieve the highest levels of customer satisfaction to drive business growth in a healthcare environment.

It would be a plus if you also possess previous experience in:

• Technical field services of IVD products (hardware & SW)
• Generating Service Revenue
• Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.