Offer summary

Qualifications:

Must have a minimum of 2 years of experience in Human Resources Coordination and Administrative support., Fluency in French or Spanish is highly preferred, along with strong verbal and written communication skills., Experience with macOS and HRIS systems is preferred., Must demonstrate discretion, confidentiality, and strong organizational skills..

Key responsabilities:

Provide care and support to employees on various employment-related topics including benefits and policies.

Respond to employee inquiries in a timely and caring manner, ensuring proper routing when necessary.

Record all employee inquiries and resolutions accurately in a customer relationship management system.

Contribute to the company culture and employee experience by obsessing over customer interactions.

Job description

Title:HR Coordinator, People Support
Location: Austin, TX (open to 100% remote)
Duration: 12 months
Schedule: Monday Friday 10:00am 7:00pm Central Time; weekends and holidays, as needed

If interested please send your resume and contact details to mattr@mindsource.com

DESCRIPTION
We're looking for someone who is passionate about providing care and support to employees on various employment-related topics including benefits, managing data, and providing guidance on policies and employee programs.

Ensure employee inquiries are answered and/or properly routed in a timely and caring manner.
Explore employees needs by phone and email and help educate on relevant employment policies, programs and practices.
Take ownership in the employee experience and contribute directly to the company culture for all employees.
Obsess over the customer experience in every interaction while balancing the needs of the employee and our client.
Record all employee inquiries and resolutions accurately and effectively in a customer relationship management system.

KEY QUALIFICATIONS

Must understand the importance of discretion and confidentiality in the type of work we do. You practice this with the utmost integrity.
Verbal and written French or Spanish language skills highly preferred.
Prior experience with macOS preferred.
Prior experience with an HRIS system preferred.
Minimum of 2 years related experience which includes Human Resources Coordination and Administrative support. The more experienced the individual the more flexible we can be with the assignment of tasks.
Ability to make a personal connection over email and explore employee needs all while efficiently navigating resources, systems, and relevant data to deliver employee support.
Strong written communication skills.
A highly organized individual who is meticulous with details.
Ability to operate in a high-volume, fast-paced work environment.
Not afraid to ask for help and support to ensure accuracy and high-quality outcomes.