Logistics Coordinator

Our US Client is an experiential agency located in a major urban center. We design and execute immersive brand experiences for clients in technology, media, and consumer sectors. Our work spans strategic planning, creative direction, event production, and content creation. We value thoughtful, collaborative approaches to delivering quality projects and invite professionals who share our commitment to effective, clear communication and meaningful brand engagement.

We are looking for a Logistics Coordinator to support our growing brand merchandise and fulfillment operations. This role requires a strategic thinker with a deep understanding of logistics, shipping, and supply chain management. The ideal candidate is highly proactive, detail-oriented, and thrives in a fast-paced environment where problem-solving and efficiency are key.

Responsibilities:

• Shipping & Freight Management: Oversee all shipping logistics, ensuring cost efficiency, timely delivery, and seamless coordination with carriers, suppliers, and internal teams.
• Shipment Creation & Label Management: Generate and manage shipping labels, return labels, and all necessary documentation to facilitate smooth shipping operations.
• Cost Estimation & Budgeting: Provide accurate shipping estimates and cost analyses, working with vendors and carriers to optimize shipping expenses while maintaining service quality.
• Documentation & Compliance: Prepare and manage all necessary shipping documentation, including invoices, customs forms, and compliance paperwork for international shipments.
• Customs & Regulatory Adherence: Ensure all shipments comply with international trade regulations, tariff codes, and customs clearance requirements.
• Tracking & Reporting: Monitor real-time shipment progress, proactively addressing delays or issues, and providing status updates to clients and internal stakeholders.
• Risk Management & Problem Resolution: Identify potential risks in the supply chain, develop contingency plans, and resolve shipping-related challenges before they impact project timelines.
• Vendor & Carrier Coordination: Maintain relationships with logistics service providers, negotiate rates, and advise on optimal transport methods based on budget, transit time, and client needs.
• Inventory & Systems Maintenance: Maintain accurate product commodity codes, update client stores (Shopify, Brightstores, etc.), and audit WMS data for accuracy.
• Expectation Management: Communicate realistic timelines, potential shipping delays, and estimated costs to internal teams and clients, ensuring clear and transparent logistics execution.

Qualifications:

• 2+ years of experience in international shipping logistics, international customs, and freight operations.
• Strong analytical skills with experience in financial tracking, cost reconciliation, and budget management.
• Proficiency in logistics and inventory management systems, including EasyPost, UPS, Zendesk, Packiyo (WMS), Shopify, and Google Workspace.
• Ability to multitask, prioritize, and work under pressure in a dynamic environment.
• Strong problem-solving skills, attention to detail, and a proactive approach to operational challenges.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across departments.