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Technical Consultant (Dynamics 365 CRM)

Remote: 
Full Remote
Contract: 
Freelance
Work from: 
United States

Offer summary

Qualifications:

Extensive hands-on experience with Microsoft Dynamics 365 CRM, particularly in Customer Service and Sales Hub modules., Proficiency in customization, configuration, and integration of Dynamics 365, along with strong knowledge of Power Platform and Azure., Expertise in C#, JavaScript, and SQL for building custom solutions and troubleshooting., Ability to gather requirements and design tailored solutions to optimize business processes..

Key responsabilities:

  • Collaborate with business analysts to gather and document business requirements for Dynamics 365 CRM.
  • Design and implement customizations and integrations based on client needs, enhancing workflows and CRM functionalities.
  • Provide ongoing technical support and troubleshoot issues related to CRM configurations and data integrity.
  • Conduct end-user training on Dynamics 365 CRM functionalities and contribute to project planning and documentation.

iSoftStone logo
iSoftStone XLarge http://www.isoftstoneinc.com/
10001 Employees
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Job description

Description

iSoftStone, Inc. is seeking a Technical Consultant (Dynamics 365 CRM) to join our Team!
Remote Opportunity - (US or UK candidates will be considered) 
Summary:  
iSoftStone North America is seeking a skilled and result-driven Technical Consultant with expertise in Microsoft Dynamics 365 CRM—specifically within Customer Service and Sales Hub modules. As a Technical Consultant, you will play a critical role in providing end-to-end solutions, ensuring the successful implementation, customization, optimization of Dynamics 365 CRM applications for our clients, and system integration with 3rd party systems. You will collaborate with both technical teams and business stakeholders to deliver solutions that enhance business processes, increase efficiency, and drive customer satisfaction.
 
Responsibilities:
Solution Design and Implementation:
  • Collaborate with business analysts and stakeholders to gather and document business requirements for the Dynamics 365 CRM Customer Service and Sales Hub modules.
  • Design and implement customizations, configurations, and integrations based on client needs.
  • Develop solutions to automate business processes, enhance workflows, and improve CRM functionalities.
Customization & Configuration:
  • Customize and configure Dynamics 365 CRM modules to meet client-specific requirements.
  • Develop and maintain business rules, workflows, and custom entities within Dynamics 365.
  • Implement and optimize dashboards, reports, and Power BI integrations to enhance decision-making.
Technical Support & Troubleshooting:
Provide ongoing technical support for Dynamics 365 CRM applications, ensuring smooth operation and prompt resolution of issues.
Troubleshoot and resolve issues related to CRM configurations, integrations, and data integrity.
 
Integration and Data Migration:
  • Work on integrations between Dynamics 365 CRM and other systems (ERP, marketing tools, etc.) using APIs, data connectors, and third-party tools.
  • Lead or assist in data migration efforts, ensuring data accuracy and integrity during CRM transitions.
Training and Knowledge Sharing:
  • Provide end-user training on Dynamics 365 CRM functionalities, best practices, and new features.
  • Share knowledge and provide mentorship to junior team members as needed.
Project Delivery and Documentation:
  • Contribute to project planning, status reporting, and the overall delivery of Dynamics 365 CRM solutions.
  • Ensure all technical documentation is complete, up-to-date, and easily understandable by both technical and business users.
Continuous Improvement:
  • Stay up to date with the latest developments in Dynamics 365 CRM, including new features, best practices, and industry trends.
  • Actively identify opportunities for process improvement and offer recommendations based on client needs.
Qualifications:
  • Experience with Microsoft Dynamics 365 CRM: Extensive hands-on experience, particularly with Customer Service and Sales Hub modules.
  • Technical Skills: Proficiency in customization, configuration, and integration of Dynamics 365. Strong knowledge of Power Platform (PowerApps, Power Automate, Power BI) and Azure.
  • Development Expertise: Expertise in C#, JavaScript, and SQL for building custom solutions, workflows, and troubleshooting.
  • Solution Design & Business Process Understanding: Ability to gather requirements, design tailored solutions and optimize business processes using Dynamics 365 CRM.
  • Integration & Data Migration: Experience in integrating Dynamics 365 CRM with other systems and handling data migration projects.
  • Excellent problem-solving skills.
  • The ability to translate requirements into functional specifications and technical designs.
  • Able to present requirements and findings to a small audience in a professional setting (design reviews, code reviews, scrum standups, demonstrations).
  • Previous experience demonstrating full lifecycle development, including concept, design, implementation (coding), testing, reviews, deployment, bug fixing, operational support.
  • Previous experience coding for a multi-tiered application + microservice architecture.
  • Experience training/mentoring on technical skills.
Preferred Requirements:
  • Certifications: Microsoft certifications in Dynamics 365 CRM (e.g., Customer Service, Sales Functional Consultant Associate) are preferred.
  • Previous experience as a dev lead or architect, particularly for a Dynamics 365-focused team.
  • Experience with Continuous Integration such as Azure DevOps
Primary Location Pay Range: $80 - $90/hr
Benefits:
1099/Contractors: No benefits
 
iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.
 
 
iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.
 

Required profile

Experience

Spoken language(s):
English
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Other Skills

  • Communication
  • Problem Solving
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