Compliance Analyst II - UDAAP

ABOUT US

Coastal Community Bank is a leader in Banking with strong Financial infrastructure leading Banking as a Service (BaaS) and Fintech strategies. The people at Coastal not only help people with their personal banking; they help businesses with banking technology integration that leads to business growth, flexible financing, and unimagined potential. We think and work like entrepreneurs, always moving and constantly improving. We are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.

WHAT YOU'LL DO

The Compliance Analyst II – UDAAP will support the bank by performing reviews of the Bank and its BaaS Strategic Partners’ websites, social media and mobile apps for adherence to consumer protection laws and regulations. This position will involve vital monitoring and advisory support to the Bank and its partners in support of the UDAAP Program to ensure full compliance with UDAAP, industry regulations, related state laws, and internal policies. This will require maintaining up-to-date knowledge of all bank compliance rules and regulations.

HOW YOU'LL DO IT

• Complete ongoing monitoring reviews of websites and mobile applications using AI-driven software tools for regulatory compliance and UDAAP risk.
• Utilize media listening tools to conduct marketing and social media compliance monitoring in accordance with policies and procedures as well as regulatory requirements.
• Utilize data analysis software tools and techniques to analyze, validate, and/or assess UDAAP risks, and evaluate controls to identify potential weaknesses and/or control gaps.
• Assist leadership in resolving UDAAP and marketing compliance issues identified during ongoing monitoring and reviews of websites and mobile applications. 
• Build and maintain strong relationships with key stakeholders, team members, CCBX Relationship/Implementation Managers, CCBX Partners and Bank business line management.
• Serve as a subject matter expert (SME) and resource providing UDAAP and Marketing regulatory guidance to internal and external stakeholders.
• Perform analyses on data collected during reviews and ability to convert into useful information for impacted stakeholders throughout the Bank.
• Understand the root cause of potential risks identified and effectively communicates said risks to management and business partners.
• Maintain proficient knowledge of the rules and regulations, including but not limited to Section 5 of the Federal Trade Commission Act (UDAP); Title X of the Dodd-Frank Wall Street Reform and Consumer Protection Act; State UDAP Laws; Fair Debt Collection Practices Act (FDCPA); Federal Deposit Insurance Act; as well as other Federal Banking Laws and Regulations.
• Assist with researching regulatory compliance requirements and evaluating the adequacy of business policies, procedures, training and reference materials, system, and manual processes.
• Assist with compiling data and documents during audits and compliance examinations by regulatory agencies.
• Recommend policies, procedures, training and processes to help ensure activities are conducted in compliance with applicable laws, regulations and rules.
• Provide support in issue management and provide secondary reviews of materials as needed.

WHAT YOU'LL BRING 

• Demonstrated ability to work independently in a remote team environment.
• Ability to resolve problems with minimal guidance and make general decisions for validation processes and partner follow-up for any issues identified.
• Ability to think critically and recommend changes that must be implemented for ongoing tuning of software tools.
• Excellent interpersonal, verbal, and written communication skills. 
• Ability to manage own workload as well as team activities, manage multiple tasks/projects and deliver against time pressured deadlines. 
• Attention to detail and accuracy, with ability to spot errors and give solution-oriented feedback. 
• Ability to maintain a professional and collaborative approach to resolving potential issues.
• Ability to effectively present information and respond to questions from management, affected departments and our FinTech Partners.
• Willingness to quickly learn about new industries, products, and services, and perform research independently on regulatory updates and changes.
• Takes ownership for outcomes and works hard toward departmental goals in a collaborative environment.
• Comfortable working with technology solutions for meetings and communications in a remote office setting. 

EDUCATION/EXPERIENCE

• 2+ years of experience required working in financial regulatory compliance for a Bank or Fintech company. 
• 3+ years of experience working in a Bank or Fintech company.
• Experience in compliance, risk management, audit, or regulatory examination processes and activities.
• Strong knowledge and understanding of regulatory requirements for Financial Services as they relate to advertising, promotions, and consumer protection regulations including but not limited to FDIC, FTC, Regulation DD, Regulation Z and UDAP/UDAAP.
• Strong understanding of how to adapt US Banking regulations to compliance oversight reviews of applicable laws, rules, regulations, guidance, products and services, and controls.
• Proficient in MS Office products and ability to build proficiency in other technology solutions used in the compliance function.
• Certified Regulatory Compliance Manager (CRCM) designation preferred.  

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices.

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee must:

• Can sit for extended periods of time.
• Can stand for extended periods of time.
• Can perform repetitive finger, hand, and arm movement.
• Can use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc. 
• Able to view and read computer screens for extended periods.
• Can occasionally stoop, kneel, crouch, or crawl.
• Can occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.