Offer summary

Qualifications:

Bachelor's degree in Business Administration or a related field., Extensive experience in the Property & Casualty insurance industry preferred., Minimum of five years in program management or related roles, with at least three years leading teams., Proficiency in project management methodologies, including Agile and Waterfall..

Key responsabilities:

Lead the Program and Project Management Office and manage a team of Business Analysts and Project Managers.

Develop and maintain frameworks, methodologies, and standards for program and project management.

Build and maintain relationships with stakeholders and facilitate decision-making processes.

Oversee the prioritization and execution of project roadmaps aligned with business objectives.

Job description

POSITION SUMMARY

The Business Program Manager will lead the Program and Project Management Office (PPMO) and manage a team of Business Analysts (BAs) and Project Managers (PMs). This critical role will be responsible for overseeing the successful execution of strategic initiatives, with a strong emphasis on Property & Casualty (P&C) insurance. The ideal candidate will have a deep understanding of P&C insurance products and features, specifically within Claims, Product, and Finance, and a proven track record of leading teams and interfacing effectively with Business Unit Leaders.

PRINCIPAL DUTIES & RESPONSIBILITIES

PPMO Leadership: Develop, implement, and maintain frameworks, methodologies, standards, and best practices. Ensure consistent program and project status and reporting across the organization.
Stakeholder Management: Build and maintain strong relationships with Business Unit Leaders and other key stakeholders. Acts as advisor to stakeholders to meet schedules and/or resolve technical problems. Manages the coordination of activities for a given program with responsibility for results. Facilitates decision-making and ensure stakeholder buy-in.
Facilitates Requirements Gathering: Work closely with stakeholders to understand their needs and challenges. Document these needs in the form of detailed requirements.
Facilities Process Analysis: Examines existing business processes to identify inefficiencies and areas for improvement. They analyze data to understand trends and patterns.
Facilities Solution Development: Works with stakeholders to identify priorities, severities, and urgencies to for new solutions and existing maintenance issues/incidents.
Program Management: Oversee the prioritization and execution of evolving roadmaps, ensuring alignment with strategic business objectives, budget constraints, and timelines.
Information Technology Interface. Represent Stakeholders and Business Unit Leaders to Information Technology. Facilitate effective implementation and delivery with Information Technology
People Management: Lead, mentor, and develop BAs and PMs. Conduct performance reviews, provide coaching and feedback, and foster a collaborative and high-performing team environment.

EDUCATION & EXPERIENCE

Bachelor's degree in Business Administration or a related field.
Extensive experience in the Property & Casualty insurance industry preferred.
Minimum of five (5) years of progressive experience in program management or related roles, including at least three (3) years leading teams of Business Analysts or similar professionals.
Proven ability to effectively collaborate with stakeholders across various departments (Product, Billing, Underwriting, Claims, Operations) to:
- Identify and gather requirements.
- Analyze processes and design solutions.
- Prioritize and manage work objects based on severity and urgency.
Exceptional leadership skills with a proven track record of mentoring and motivating teams of Business Analysts and Project Managers.
Superior communication, interpersonal, and stakeholder management abilities.
Demonstrated strength in analytical thinking, problem-solving, and decisive decision-making.
Proficiency in established project management methodologies, including Agile and Waterfall.