Offer summary

Qualifications:

Outstanding communication skills with strong active listening and problem-solving abilities., Adaptability and willingness to learn in a fast-paced environment., Self-motivated and capable of managing time effectively in a remote setting., Tech-savvy with proficiency in digital tools like Google Drive and Zoom..

Key responsabilities:

Engage with clients through daily outreach to understand their needs and guide them through benefit solutions.

Provide exceptional service by assisting clients in understanding supplemental benefits and ensuring personalized care.

Maintain ongoing communication with clients throughout the enrollment process and offer support post-enrollment.

Ensure compliance with regulatory and ethical standards for the sale and servicing of life insurance policies.

Job description

Join AO South as a Remote Client Support Specialist
Location: Fully Remote (US Only)

Are you ready to make a meaningful impact while enjoying the flexibility of working from home? AO South is looking for motivated, personable, and diligent individuals to join our team. As a Remote Client Support Specialist, you'll help individuals and families achieve financial security by offering personalized solutions that protect what matters most.

At AO South, we are committed to our mission: Protect every child and serve all working people. With a 70-year legacy of excellence, we provide extensive training, competitive pay, and unmatched support, allowing you to thrive in a dynamic and rewarding career—all from the comfort of your home.

What We Offer:

100% Remote Work: Enjoy the flexibility to work from home while balancing your personal and family needs.
Impactful Work: Make a difference by helping members and their families achieve financial security and peace of mind.
Unlimited Earning Potential: Benefit from a competitive pay structure, including uncapped commissions and weekly payments.
Comprehensive Training: Receive extensive training and ongoing support to help you succeed and grow in your role.
No Overhead Costs: We provide all the resources you need, so you can focus on your success.
Medical Insurance Reimbursement: Receive financial support for medical insurance premiums.
Warm Leads Provided: Skip the cold calling—our extensive membership database supplies you with ready-to-engage clients.
Performance Incentives: Take advantage of top agent performance incentives and recognition programs.
Union Representation: Join OPEIU Local 277 for professional support, representation, and benefits.

Your Key Responsibilities:

Engage with Clients: Conduct daily outreach using our membership database to understand clients’ needs and guide them through our benefit solutions.
Provide Exceptional Service: Assist clients in understanding the value of supplemental benefits and ensure they receive personalized care.
Maintain Ongoing Communication: Support clients throughout the enrollment process, providing updates, addressing concerns, and guiding them post-enrollment.
Build Long-Term Relationships: Offer continued support by conducting policy reviews, updating beneficiaries, and assisting with claims.
Ensure Compliance: Follow all regulatory and ethical standards for the sale and servicing of life insurance policies.

What We’re Looking For:

Outstanding Communication Skills: Demonstrate strong active listening, interpersonal, and problem-solving abilities.
Adaptability and Continuous Learning: Be coachable and open to feedback, with a willingness to learn and grow in a fast-paced environment.
Self-Motivated and Independent: Thrive in a remote setting, managing your time effectively and driving your own success.
Tech-Savvy: Proficient in using Google Drive, Windows, Zoom, and other digital tools.
Compassion and Sensitivity: Understand clients’ unique situations and offer support with empathy and professionalism.
Attention to Detail: Ensure accuracy in paperwork and client documentation.
Previous Sales or Customer Service Experience: While not mandatory, prior experience in these fields, especially within insurance, is a plus.

Join a Legacy of Excellence:

At AO South, we are proud of our long-standing history of serving working-class families and veterans. Join our team and be part of an organization where your work truly matters—helping others while securing your own success.

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