Offer summary

Qualifications:

Fluency in Russian and English (B2+), Knowledge of 1C and experience with Jira or other helpdesk systems, Strong computer literacy and multitasking abilities, Positive attitude with strong soft skills for professional challenges..

Key responsabilities:

Responding to customer queries via Jira, emails, or chats

Identifying customer needs and assisting with their queries

Escalating technical issues and interacting with associated departments

Following communication procedures and company policies.

SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Middle Support Specialist. We need a true, experienced, and accomplished professional who shares our culture and values.

Key responsibilities:

Responding to customer queries in a timely and accurate way via Jira system, emails, or chats
Identifying customer needs and assisting customers with their queries
Escalate technical issues, interaction with associated departments via Jira helpdesk system
Follow communication procedures, guidelines, and Company policies
Knowledge of the admin area, the ability to use all the provided tools (training)

Experience needed:

Fluency in Russian and English (B2+)
Knowledge of 1C
Experience with Jira or other helpdesk/ticketing systems
Computer literacy
The ability to multitask and work under pressure
Self-organization
Responsible attitude
Positive, can-do attitude, “solution-finder”
Naturally helpful and service-minded · Soft skills to be able to deal with challenges professionally

Nice to have:

Understanding of financial or accounting processes will be a strong advantage

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private Insurance
Sports program compensation
Free online English lessons
An additional 1 Day Off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.