Product Manager-Platform

• Own the full product lifecycle for platform services products, including loyalty programs, notification services, couponing solutions, and other platform capabilities from conception to retirement.
• Drive product discovery through market research, competitive analysis, and user interviews to identify opportunities and prioritize features that deliver maximum value.
• Translate business requirements into clear product specifications, including spikes, user stories, and acceptance criteria that align with stakeholder expectations and technical feasibility.
• Own the full product lifecycle for platform services products, including loyalty programs, notification services, couponing solutions, and other platform capabilities from conception to retirement.
• Drive product discovery through market research, competitive analysis, and user interviews to identify opportunities and prioritize features that deliver maximum value.
• Translate business requirements into clear product specifications, including spikes, user stories, and acceptance criteria that align with stakeholder expectations and technical feasibility.
• Create and maintain comprehensive product documentation, including release notes, user guides, Swagger documentation, and other API documentation to ensure seamless integration and adoption.
• Own product quality through defining quality standards, performing UAT testing for functionality and performance, and working with QA to ensure products meet reliability expectations.
• Manage product releases and client onboarding processes, ensuring smooth deployments and successful customer adoption of new features and capabilities.
• Develop and maintain product roadmaps in collaboration with cross-functional product and engineering leaders, design/UX teams, data science, sales, account management, and other stakeholders.
• Track and report on key product metrics and KPIs to measure success, inform future product decisions, and demonstrate business impact.
• Prioritize feature requests and manage the product backlog using data-driven decision frameworks to maximize business value and customer satisfaction.
• Communicate product vision, strategy, and updates effectively to various stakeholders, including executive leadership, engineering teams, and clients.

• 3 years of experience as a product manager, developing technical platform products that include APIs and webhook in microservices architectures.
• 2 years of experience developing coupon and loyalty products
• Hands-on experience in the development and successful launch of new backend products and features in SCRUM/Agile environments
• Strong technical aptitude with hands-on experience using API testing tools (Postman, cURL), writing and validating JSON payloads, designing data schemas, and writing SQL queries for data analysis.
• Excellent communication skills, with the ability to clearly convey complex concepts to both technical and non-technical audiences.
• Entrepreneurial mindset with strong attention to detail, proactive problem-solving abilities, and intellectual curiosity.
• Bachelor’s degree in business, Computer Science, Engineering, or a related field; an MBA or equivalent is a plus.

1. Recruiter interview with a Talent Acquisition Specialist
2. Interview with Director of Product
3. Final interview with our Head of Product 

• Expected base salary range $120,000 - $135,000. + . Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.

• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.

About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

Thriving at Tillster
As a member of Tillster, you will embody our core values:

• Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
• Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
• Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
• Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
• Drive Results: Focus on achieving tangible outcomes and delivering high performance.
• Own It: Take responsibility for your actions and the success of your work.
• Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/