Offer summary

Qualifications:

1-3 years of experience in customer success or related field., Strong communication skills, both verbal and written., Proficiency in CRM, ERP, and Google Workspace platforms., Critical thinking and organizational skills are essential. .

Key responsabilities:

Train store-level sushi team members and ensure quality training.

Resolve customer incident reports and address complaints within 48 hours.

Drive customer education through product demonstrations and presentations.

Travel frequently to existing accounts to support and educate employees.

Job description

This is a remote position.

Join Culimer, a company revolutionizing the seafood industry through sustainable sourcing and innovative solutions that benefit both people and the planet. Committed to enriching society through food, we responsibly source and deliver the highest-quality sushi and sushi ingredients. At this stage of our growth, you'll have a direct impact on building the company and establishing processes from the ground up. This offers you significant opportunities to learn and grow. Our purpose encompasses People, Planet, and Profit, driving us to create a positive impact on our employees, our communities, and the world around us. We are driven by core values of excellence, accountability, and trust, which are fundamental to our operations. Culimer's flagship product is ultra low temperature tuna. If you are passionate about food, sustainability, and contributing to a dynamic and growing team, we encourage you to apply and join us on this exciting journey!

The mission of this role is to t urn clients into trusting partners and grow existing accounts. Drive bottom-up relationships with clients and help solidify the partnership at the store-level. Drive customer education, resolve customer concerns/questions, support sales through product demonstrations and presentations. You will travel to locations with existing accounts to educate employees on the product, answer questions, and resolve concerns.

Key Responsibilities

Attribute	Metric
Train store level sushi team members	# of stores trained and completed
Resolve customer incident reports	# of complaints resolved within 48 hours
Quality of training	# of return visits required
Customer Feedback	# of complaints
Customer Care	# of store visits, post launch

Requirements

Focused on continuous improvement for clients and on sharing those ideas
Critical thinker - can make rational decisions on customer complaints and deliver preventive actions
Communication skills - must communicate effectively both verbally and in writing
Tech familiarity - proficiency in CRM, ERP and Google Workspace platforms
Organizational skills - detail-oriented and excellent time management skills
Culinary experience - not required, but extremely helpful
Love of good food, and experience with food service industry helpful
Involves frequent travel(50%-75%) within the United States
Looking for one person in the Los Angeles, CA area to support CA/Northwest one in the Midwest near a major airport.