Business Intelligence Manager

Job Title:  Business Intelligence Manager

Location: US Remote

Company Overview: Akka is a leading software platform, relied upon by global companies to build and run apps that are elastic, agile and resilient.  Our cloud-native application enables organizations to operate scalable, high-performance systems. With a focus on developer productivity and cutting-edge solutions, Akka is trusted to power mission-critical applications. We value innovation, collaboration, and customer-centricity in everything we do.

Job Summary: We are seeking an experienced and strategic Business Intelligence Manager to support our go-to-market (GTM) efforts, operational and financial KPIs, driving the data that identifies our progress guiding prospects from product introduction to purchase. This role is critical in ensuring a seamless customer journey, optimizing conversion rates, and highlighting actionable insights to support critical decision-making across sales, marketing and operations. The ideal candidate will bring strong analytical skills, cross-functional collaboration experience, and a passion for delivering data-driven results.  The ideal candidate will bring a minimum 3 years of software industry experience and an MBA mindset.

Key Responsibilities:

1. Customer Journey Analysis:
   • Analyze customer behavior and engagement metrics during the product trial phase for Akka’s solutions.
   • Identify trends, pain points, and opportunities to improve conversion rates from trial to purchase.
2. Data-Driven Insights:
   • Develop dashboards and reports to track account performance, customer interactions, and sales funnel metrics specific to Akka.io’s offerings.
   • Present actionable insights and recommendations to stakeholders across sales, marketing, finance and product teams at all levels.
3. Process Optimization:
   • Collaborate with GTM teams to streamline data gathering processes that determine the user satisfaction levels for Akka’s cloud-native tools.
   • Propose and implement A/B tests to optimize touchpoints within the purchase journey.
4. Stakeholder Collaboration:
   • Work closely with product managers, sales teams, and marketing leaders to align strategies and priorities.
   • Act as a liaison to ensure consistent messaging and seamless transitions throughout the customer lifecycle.
5. Market Research:
   • Stay informed of market trends and customer needs to inform GTM strategies for Akka’s solutions.
6. Leadership and Mentorship:
   • Act as a Lead for building automation on reporting, dashboards and business alerts for stakeholders as the backbone for data-driven decision making in real-time.
   • Lead cross-functional discussions and advocate for data-driven decision-making.

Qualifications:

• MBA degree preferred, with recent executive level presentation skills.
• 3-5 years of experience in the software industry, preferably in SaaS or technology-focused roles.
• Proven track record as a Lead in corporate business analysis and GTM strategy support.
• Proficiency in data visualization tools (e.g., Tableau, Power BI, Quantive, NetSuite) and CRM systems (e.g., Salesforce, HubSpot).
• Strong understanding of GTM strategies, sales funnel optimization, measuring the effectiveness of various Marketing efforts, including product-led growth (PLG) models.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work collaboratively across teams and adapt to a fast-paced environment.
• Proficiency in questioning the status quo, evaluating and improving upon current motions with experience verifying the data points and investigating potential determining factors of current trends

Preferred Qualifications:

• Experience with customer feedback tools and methods (e.g., NPS, surveys, user interviews).
• Knowledge of SQL or other data querying languages.

Why Join Us? At Akka, you’ll be part of a team that values innovation, collaboration, and impact. We offer competitive compensation, professional growth opportunities, and a supportive environment where your contributions make a difference. Join us to help organizations build the future of cloud-native applications.

Application Process: Interested candidates are encouraged to apply by submitting their resume and a cover letter detailing their relevant experience and interest in the role.

Where You’ll Work:

This is a remote position based in the United States.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and continuous learning.
• Flexible remote working environment.
• Collaborative, inclusive, and innovative company culture.

Our Core Values:

• We’re Authentic: We value transparency and genuine communication, without politics or games. We're honest and assume good intentions, cultivating trust and accountability within our organization and in our interactions with others outside of Lightbend.
• We’re Customer-Focused: We value customer outcomes above all else. By prioritizing our customers' interests, and meeting them where they are today, we help ensure their success. We are dedicated to deeply understanding our customer’s needs, anticipating challenges, navigating time constraints and striving to exceed expectations.
• We’re Nonconventional: We value fearless innovation by challenging the status quo and embracing alternative approaches. Continuous learning and a growth mindset aimed at improving ourselves, our company, and our products, drives us to push boundaries and explore new solutions. Guided by a bias for action, we leverage industry and customer insights to inspire fresh ideas, enabling optimal future offerings.
• We’re Persistent: We value excellence through continuous experimentation and courageous problem-solving. We recognize that achieving success often demands approaching challenges with tenacity and taking calculated risks to achieve leading-edge solutions.

Equal Opportunity Employer:

Akka is committed to fostering a diverse and inclusive workplace, welcoming individuals from all backgrounds and experiences. We celebrate differences and provide equal opportunities for all employees.