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Application Enablement Analyst

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Massachusetts (USA), Virginia (USA)

Offer summary

Qualifications:

Bachelor's degree in business, science, technology, or healthcare., 5+ years of experience in technology implementation or product management with a healthcare focus., Proficiency in SQL and basic understanding of healthcare quality measure performance concepts., Excellent verbal and written communication skills, capable of discussing complex product concepts with diverse stakeholders..

Key responsabilities:

  • Act as a subject matter expert for multiple Arcadia products and serve as a liaison between Product and Customer Management teams.
  • Drive the implementation of UI, SQL, and JSON-based configurations and assist with application issue troubleshooting.
  • Engage directly with clients as a strategic advisor throughout product implementations and advise on optimal workflows.
  • Design and maintain product implementation documentation for internal and client use, while supporting SDLC activities for multiple products.

Arcadia logo
Arcadia SME http://arcadia.io/
201 - 500 Employees
See all jobs

Job description

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

The Application Enablement Analyst will join the Technical Operations team of a healthcare data and analytics software company. This role reports to the Application Enablement Manager and will involve a combination of client-facing, process improvement, and technical responsibilities.

As a rapidly growing organization, we recognize that agility and scalability are critical to our success. Our Application Enablement team has the privilege of furthering these principles by both defining and implementing improvements across our product suite. We are a team of healthcare workflow enthusiasts and operational problem solvers who thrive on tackling some of the most challenging problems in healthcare. Our analysts are empowered to think creatively about how we deliver value to our clients and collaboratively drive improvements across their portfolio of 2-3 products.

What Success Looks Like
In 3 months
- Understand the basic structure of each product in your portfolio; this includes all key technical steps involved in product implementation, the value proposition each product holds for our customers, and the range of advanced configuration options we offer
- Build relationships with the Arcadia resources who support product implementation; this includes Product Managers and Analysts, Implementation and Customer Success Managers, and Technical Operations Managers
- Implement basic product configuration changes using SQL and JSON
- Manage tickets and projects in our Jira & Confluence platforms
- Begin engaging with clients around key product functionalities and decisions
- Draft documentation around product use cases, release notes, configuration options, workflows, and stakeholders
 
In 6 months
- Own client conversations around product strategy and configuration options
- Independently apply basic customer configurations using SQL and JSON
- Support implementations for the products in your portfolio alongside Arcadia’s Implementation Managers and Customer Success Managers
- Assist with basic issue triage and enhancement requests related to your products
- Own management of the implementation roadmap for each product in your portfolio
- Advise on Arcadia’s product development roadmap based on client feedback and internal observations
- Serve as a primary point of contact for your product and support questions from internal customer and technical teams as needed

In 12 months
- Serve as a designated SME for all products in your portfolio
- Independently apply advanced customer configurations using SQL and JSON
- Understand standard value-based care healthcare workflows
- Confidently lead client conversations and trainings regarding Arcadia’s product workflows and configurations
- Assume general ownership of client implementations and independently tailor product rollout plans to your clients’ individual workflows and priorities
- Propose and drive operational improvements both within and across product teams

What You'll Be Doing
  • Act as a designated subject matter expert for multiple Arcadia products (including Assess and Quality Measures)
  • Serve as a key liaison between the Product and Customer Management teams
  • Drive the implementation of UI, SQL, and JSON-based configurations and assist with basic application issue troubleshooting
  • Engage directly with clients and serve as a strategic advisor throughout product implementations
  • Advise on optimal workflows and configurations in Arcadia based on a client’s existing priorities and processes
  • Balance multiple product implementations simultaneously and engage technical support from across the organization as needed
  • Design and maintain product implementation documentation suitable for both internal and client use
  • Support SDLC activities for multiple products and partner directly with engineering leads to refine and deconstruct work
  • Support Technical Operations leadership in their efforts to redesign Arcadia’s approach to product implementations
  • Understand how Arcadia’s clinical and claims data ecosystem, products, analytics models, and business strategy improve patient outcomes and reduce cost of care across the country

    • What You'll Bring
  • A bachelor’s degree in business, science, technology, or healthcare
  • 5+ years working experience in technology implementation or product management with a health care focus
  • Experience working directly with customers in a product implementation or management capacity
  • Coding experience in SQL  
  • Basic understanding of healthcare quality measure performance concepts and workflows
  • Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving
  • Excellent verbal and written communication skills, with a specific ability to discuss complex product concepts with both technical and non-technical stakeholders
  • General ability to ramp up quickly on technical topics

    • Would Love For You To Have
  • Coding experience in JSON
  • Experience in value-based care or risk adjustment concepts
  • Experience using collaboration tools such as Jira and Confluence
  • Experience using Github
  • A positive attitude and willingness to adapt to a fast-paced environment

    • What You'll Get
  • Redesign the way in which Arcadia configures and implements its products
  • Work alongside the healthcare leaders and innovators that make up Arcadia’s diverse client base
  • Own the design and implementation of technical configurations across products and clients
  • Join a mission-driven company that is transforming the healthcare industry and changing the way patients receive care
  • A supportive and remote work-friendly company with personality and heart
  • Excellent benefits including Flexible Time Off (~21 day average)
    • About Arcadia
    Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

    Protect Yourself
    If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

    This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Detail Oriented
    • Communication
    • Problem Solving
    Are you interested?

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