Offer summary

Qualifications:

Bachelor’s degree in computer science, Engineering, or a related technical field., 7+ years of experience in project management, particularly in agile environments., Strong understanding of Agile principles and methodologies, such as Scrum and Kanban., Excellent communication and leadership skills in both English and Spanish..

Key responsabilities:

Lead and manage strategic customer experience programs, ensuring alignment with organizational goals.

Facilitate communication between nearshore and onsite teams while consulting with key clients on project strategies.

Monitor project progress and provide regular updates to stakeholders, identifying and mitigating risks as necessary.

Drive continuous improvement by implementing process enhancements based on feedback and performance metrics.

Job description

At Remotebase, we are dedicated to building a thriving remote work community that connects talented individuals with top-tier clients. We are currently in search of an experienced Delivery Manager to join our dynamic team. In this role, you will be responsible for designing, developing, and maintaining high-performance backend systems that meet the needs of our diverse set of clients.

Responsibilities:

Strategic Program Management: Lead and drive strategic customer experience programs that align with organizational goals. Manage project timelines, resources, and deliverables, ensuring technical feasibility and adherence to best practices.
Stakeholder Communication: Present complex technical findings and actionable insights to stakeholders, using data visualization tools to support decision-making. Advocate for customer-centric improvements based on empirical evidence.
Continuous Improvement: Monitor and evaluate the effectiveness of implemented customer journey enhancements using key performance indicators (KPIs) and other metrics. Implement iterative changes based on real-time feedback and performance analytics.
Feedback Loop Optimization: Design and manage customer feedback systems, integrating feedback from surveys, interviews, and other sources into the product and service design processes. Use technical methodologies to automate and scale feedback analysis.
Be liaison between nearshore and onsite teams
Understand client needs, project strategy, and goals.
Lead teams with minimal supervision, determining the best approaches for project success.
Consult with key clients to ensure alignment of strategies and goals.
Guide the project team in the adoption of Agile principles and practices.
Plan and manage program/project timelines, budgets, and resources.
Identify and mitigate risks and issues, escalating as necessary.
Facilitate communication and collaboration among team members and stakeholders.
Monitor and report on program/project progress, providing regular updates to stakeholders.
Drive continuous improvement by identifying and implementing process enhancements.

Requirements

Engineer level - mid level (7+ years’ experience)
Bachelor’s degree in computer science, Engineering, or a related technical field.
Excellent technical communication and presentation skills, with the ability to convey complex information to both technical and non-technical audiences.
Demonstrated ability to work collaboratively with cross-functional technical teams.
Experience leading agile projects or programs.
Strong understanding of Agile principles and methodologies (e.g., Scrum, Kanban).
Excellent communication, interpersonal, and leadership skills. (English & Spanish).
Ability to work independently and as part of a team.
Strong problem-solving and decision-making abilities.
Experience with project management tools (like Jira) and techniques.
Ability to manage multiple projects simultaneously.
Relevant certifications (e.g., Certified ScrumMaster (CSM), Agile Certified Practitioner (ACP)) may be preferred.