Symmetrio prides itself on our unwavering dedication to understanding clients’ unique needs, organizational design, culture, and operational challenges. We recognize the ever-changing economic landscape and offer not only permanent placement services but also flexible recruiting and staffing solutions. Our flexible service offerings ensure that we adapt to the hiring needs of your organization, allowing you to navigate through economic fluctuations. Our primary mission is to listen, gain your respect and trust to become a trusted advisor providing strategic insights and collaborate on organizational design considerations based on our Practice Leaders deep operational experience in your industry. This collaboration allows us to ensure the talent we deliver not only aligns with your position objectives but also perfectly fits your organizational culture. Partnering with Symmetrio affords you more than just a recruitment service; you gain a team that is committed to your long-term success leveraging our unique knowledge and experience of what it takes to thrive in your industry. At Symmetrio, we understand the importance of having the right talent in every area of your organization. That’s why we offer personalized staffing and recruiting services tailored to meet your specific business and functional needs. We take pride in our unique approach of organizing our team by Practice Area, allowing us to better focus our skills and experience. Our Practice Leaders, who are industry veterans in their respective market sectors, bring a wealth of expertise as business operators to tackle the distinctive demands of your business.

Job description

Symmetrio is recruiting a Customer Success Manager for our client, a leader in oncology software innovation. This position plays a vital role in supporting and guiding customers through technical challenges while collaborating with internal teams to resolve application issues effectively. You will serve as the voice of the customer, bridging the gap between external stakeholders and internal DevOps teams, ensuring a seamless and successful client experience.

The ideal candidate is a skilled communicator with a strong technical background, capable of articulating complex application issues, gathering actionable feedback, and driving resolution through collaboration.

Responsibilities

Act as the primary point of contact for customers, ensuring their needs are met with timely and effective support.
Understand and communicate customer challenges, escalating issues to DevOps or engineering teams when necessary.
Collaborate with multidisciplinary teams to troubleshoot, diagnose, and resolve application issues.
Facilitate regular client touchpoints, providing updates on technical progress and application enhancements.
Gather, synthesize, and document user feedback for continuous product improvement.
Manage customer onboarding, ensuring seamless adoption of the our client's platform.
Educate customers on product functionality and best practices to maximize value.
Proactively identify risks and propose solutions to improve client outcomes and satisfaction.

Requirements

Bachelor’s degree or equivalent experience in Healthcare IT, Project Management, or a related field.
5+ years of experience in customer success, project management, or technical account management, preferably in healthcare IT or SaaS environments.
Strong ability to translate technical concepts into user-friendly explanations.
Experience working with oncology, EMR systems, or healthcare IT platforms is highly desirable.
Familiarity with project management tools (e.g., ClickUp, MS Project, Smartsheet).
Exceptional interpersonal, problem-solving, and communication skills.
Knowledge of Agile and Scrum methodologies (preferred).
Experience with data conversion, interface building, and cross-functional team collaboration.
PMP certification or equivalent experience is a plus.

Benefits