Job description

Industry: Wholesale, E-commerce, and Trade Show Sales

Location: Remote

Schedule: 8 hours per day, Monday to Friday

Salary Range: $5 - $6 per hour

Job Summary

A growing wholesale and e-commerce company is looking for a Virtual Executive Assistant to support its operations. The ideal candidate will be responsible for managing customer communications, email campaigns, social media engagement, and administrative tasks. This role requires a highly organized and proactive individual with excellent communication skills and the ability to work independently.

Key Responsibilities

Handle inbound and outbound customer calls professionally.
Send email campaigns to a large customer base, promoting trade shows and product updates.
Follow up with customers via phone and email to confirm receipt of communications.
Process customer orders, ensuring accurate invoicing and fulfillment details.
Manage and engage with customers on social media platforms, including Instagram, Facebook, Twitter, and TikTok.
Coordinate trade show logistics, including invitations and customer outreach.
Maintain and update CRM records with customer interactions and order details.
Support warehouse operations by tracking inventory and resolving delivery issues.
Conduct market research and prospect potential clients.
Attend virtual meetings, take notes, and assist with presentations.
Perform additional administrative and operational support tasks as needed.

Required Qualifications

Proven experience as an Executive Assistant, Virtual Assistant, or Administrative Support Specialist.
Strong English communication skills (both written and spoken).
Ability to work independently while maintaining professionalism with clients.
Proficiency in CRM tools, email management, and social media platforms.
Excellent organizational and multitasking abilities.
Familiarity with e-commerce and wholesale business operations is a plus.
Basic knowledge of invoicing and payment processing.
Reliable internet connection and required equipment for video calls.

Tools & Software Used

CRM Software
Email Automation Tools
Social Media Platforms (Instagram, Facebook, Twitter, TikTok)
Order Management Systems
Video Conferencing Tools (Zoom, FaceTime)
Microsoft Office / Google Suite

Work Environment

Fully remote role with regular online communication.
Must be available for scheduled Zoom calls and client interactions.
Requires a quiet and professional workspace.

Performance Metrics & KPIs

Daily customer interactions and follow-ups completed.
Email campaign delivery and response rates.
Trade show attendance confirmations secured.
Accuracy and efficiency in order processing.
Consistency in social media engagement and content posting.
Accuracy and timeliness in CRM data updates.

Application Process

Initial screening of applicants.
Zoom interview for shortlisted candidates.
Final selection based on experience, skills, and suitability for the role.

Additional Information

The company seeks a long-term commitment with potential career growth opportunities.
The ideal candidate should be proactive, detail-oriented, and highly responsive.
Initial training will be provided, with responsibilities increasing over time.

This is a great opportunity for a dedicated and organized professional who wants to be part of a growing company in the wholesale and e-commerce industry.

Required profile