Solutions Engineer

Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing ambitious & beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.

Domaine is looking for a Solutions Engineer to help craft innovative technical solutions for our Clients, beginning at pre-sales until project discovery. This person should be an expert problem solver and will work hand-in-hand with both Sales and Delivery teams to ensure each new project is accurately scoped, meticulously proposed, and contains best-in-class technology recommendations to get the job done.

We pride ourselves on being brave creative thinkers who are able to think outside the box to meet the needs of any business selling anything over the internet. We do not have a one-size-fits-all mindset. We learn about our client’s challenges, and create solutions that meet their specific needs.

Skills & Experience

This is a senior level position that requires 5+ years of relevant experience in a technical solutions capacity. We have team members with product/software background, digital agency experience, and even on the ecommerce brand side. Both backend and frontend development expertise is valued. Some key features of the Solutions Engineer are as follows:

• A people-person who has the confidence to present technical project details to both prospective clients and internal team members. We’re looking for someone who’s comfortable working with various stakeholders from C-Suite to individual contributors.
• Experience with the technical sales lifecycle, from first contact with prospects through SOW execution and all the various stages between.
• Experience with development languages and general best practices, for example: HTML, SCSS, JS, RESTful & GQL APIs, and SDLC. (This isn't a development role, but you should be comfortable talking about these topics with clients.)
• eCommerce industry experience and proven ability to architect complex solutions that involve our favorite 3 letter acronym systems: ERPs, OMS, PIM, WMS, etc.
• Experience with 3rd Party eCommerce integrations and the ability to determine the right tool through review of API documentation, hands-on testing, or even joint partnership solutioning.
• Experience working with Shopify is a must (alternative ecommerce platform experience a bonus).
  
  

Responsibilities

• Build and maintain trust with clients through excellent listening and communication skills.
• Identify risks, and potential pitfalls in a project by uncovering them early on in the solutioning process.
• Requirements gather through asking the right questions.
• Developing an understanding of all the systems, integrations and processes involved in a project, and translating that into clear documentation to set our project teams up for long term success.
• Planning and running discovery workshops with the support of a project team.
• Documenting detailed technical requirements based on your pre-sales and discovery findings.
• Partnering with the sales team to sell well-scoped and profitable projects.
• Maintaining positive relationships with integration partners to deliver system integrations between Shopify and other third-party platforms.
• Researching new and upcoming changes in Shopify and the broader ecommerce ecosystem.
• Develop, maintain, and improve our sales tooling and scoping process.
  
  

PERKS & BENEFITS

• Competitive Healthcare with Dental & Vision
• Retirement savings plan with employer matching
• Competitive PTO policy with paid time off at end of year
• Flexible working schedule
• Remote-first culture
• Home office stipend
• Apple gear
• Continued education and personal development opportunities
• We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.