Product engineering, Specialist
Job description
Our story
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
The Role
Strada strives to provide "best in class" offerings and IP-enabled services for our customers.
The Product Support Engineer Specialist is a member of the extended Product Engineering team and is responsible for ensuring Strada’s Payroll Solution is operating smoothly and enables users to conduct their day-to-day business as expected
The Product Solution Support Specialist will be an experienced, multi-disciplined IT professional with a good understanding of the application from a business and a technical perspective, as the role will be the key point of contact not only for the Product Engineering / QA but also towards business operational users and stakeholder that will receive and uses Strada Payroll own IP solutions.
The specialist role is the go-to resource to solve complex and/or urgent problems that need a higher level of knowledge and experience of Strada Payroll own IP solutions and set-up.
The individual will be involved in the following critical activities:
Develop a deep understanding of Strada Payroll own IP solution at a functional/ technical as well as business level.
Develop and monitor system usage and performance matrix.
Ensure problems are identified and managed in line with the Strada SDLC and DevOps framework.
Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk.
Perform daily, weekly and monthly checks and maintenance to ensure the health, performance, and availability of solutions.
Develop and implement proactive systems monitoring and alerting.
Provide coaching and advice to other areas of change to help empower and transfer knowledge to other teams.
Collaborates with Engineering team and stakeholders to write features and user stories, based on requirements that include acceptance criteria and acceptance tests.
Work in an Agile DevOps environment with Engineering, QA and Product Leads and Managers.
Experience and Qualifications
Four or more years of experience with enterprise HR business applications including payroll
Four or more years of experience with any HRIS business / System Analyst or Systems Support processes and its integration tools.
More than one year working in Agile, lean and or DevOps driven environment.
Experience in troubleshooting web application and API services.
Basic Scripting e.g., Shell, Python.
Experience as troubleshooting applications on Azure.
Experience of New Relic monitoring for performance analysis, tuning.
Working Knowledge on Azure Cloud Landscape.
Bachelor or Master’s degree with a Business or Technical emphasis, or equivalent
Competencies
Strong analytical skills and technical background combined with keen business acumen.
Service-oriented and proactive with a strong sense of accountability.
Self-starter with a proven record of working independently and collaboratively in a demanding interdisciplinary team environment.
Detail-oriented & thorough, with the ability to understand and identify the key trends and levers that drive the business.
Excellent verbal and written communication skills. The ability to clearly explain complex cases and analysis is equally important as understanding it.
A willingness & eagerness to learn and further develop your career in Product development and support environment.
Ability and persistence to find root causes and drive to understand the unknown.
Hands-on technical approach with a strong focus on accuracy and quality.
Track record of success in dealing effectively with complex functional / technical topics to drive resolution and ability communicate status with senior managers and leaders
Solves complex problems
Acts as a resource for colleagues with less experience
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Required profile
Experience
Other Skills
- Troubleshooting (Problem Solving)
- Communication
- Analytical Skills
- Teamwork
- Problem Solving
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