Job description

About Ramp

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.

Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About the Role

Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You’ll be partnering with Customer Success & Account Manager teams to identify, prioritize and build financial solutions for existing customers so that Ramp continues to scale with their needs.

You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer’s needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers.

You will define the customer’s financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp’s technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer.

What You’ll Do

Partner with the Customer Success & Account Management teams to effectively communicate Ramp’s technical accounting features and benefits to customers by delivering tailored product demonstrations
- Focus areas include NetSuite, MS Dynamics, Sage Intaact, and other ERP integrations
Work with customers to problem-solve technical hurdles, and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
Via customer discovery, you will assess customer requirements for expansion of their Ramp partnership via customer discovery, and determine Ramp fit through use-cases, cost-benefit/ROI analysis, and technical competencies
Work directly with onboarding specialists to support more complex technical & accounting implementations of Ramp
Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
Support technical documentation and maintenance of our internal knowledge base for customer use cases and best practices
Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed

What You'll Need

Bachelor's degree in computer science, engineering, business, finance or accounting
Minimum 4 years in Technical Consulting with ERPs, Implementation, Solutions Consulting and/or delivering business SaaS solutions and using APIs, ideally within the financial space
Deep understanding of accounting systems, accounting/controllership needs, and finance/accounting workflows
Strong understanding of HRIS and/or ERP solutions
Excellent engineering, system design and technical specification writing skills
Ability to anticipate customers’ needs and position product solutions accordingly
Excellent verbal and written communication skills, as well as interpersonal skills
Exceptional with organizational, project management, and time management skills
Bias towards action, adaptability and ability to operate in a high pace environment of a high growth startup

For candidates located in NYC or SF, the pay range for this role is $167,000 - $220,000. For candidates located in all other locations, the pay range for this role is $150,000-$206,000.

Benefits (for U.S.-based full-time employees)

100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support to NYC or SF
Pet insurance