Senior Lifecycle & Retention Strategist

SENIOR LIFECYCLE & RETENTION STRATEGIST

Direct-to-consumer marketing success requires mastery of owned channels. We believe that email and SMS marketing are cornerstone channels for sustainable growth. As a Senior Lifecycle & Retention Marketing Strategist, you'll be our resident expert in creating education and best practices for our teams, auditing new and existing clients, creating roadmaps for automated campaigns and flows, and providing strategic input across client accounts.

To be successful in this role, you'll need to operate at both strategic and tactical levels – providing high-level email and SMS strategy while also creating detailed, actionable implementation plans for our clients.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

YOU SET THE STANDARD 

• You are committed to making decisions informed by research
• Your customer service is referenced as the bar that others strive to emulate 
• You take pride in arriving to meetings prepared with insight to contribute
• You organize your time and say “no” appropriately so that you can attend to what is most critical 
• You are committed to approaching challenge & failure with curiosity about how to improve
• Your word is trustworthy; you do what you say you will 

YOU ARE DRIVEN TO INCREASE VALUE 

• You are passionate about building brands for the next generation
• You gather context ahead of meetings so that you arrive prepared with insight and input 
• You clearly articulate your expertise so that even a beginner can understand the concept
• You are in the habit of documenting and reporting your work

YOU CREATE AN ENVIRONMENT OF EXCELLENCE

• You seek opportunities to refine your skills without being prompted
• You desire to inspire others with your excellence and expertise 
• You are willing to put in the reps to be an expert in your domain
• You resist the temptation to play victim; instead, you take 100% ownership over outcomes  

WHAT YOU’LL DO

EXECUTE | You are hands-on in managing the day-to-day email and SMS programs for your clients. From building complex automation flows and developing sophisticated segmentation strategies to writing compelling copy and setting up A/B tests, you're comfortable getting into the technical details. You maintain rigorous QA processes, monitor deliverability metrics, and continuously optimize campaign performance. Your expertise in ESPs (especially Klaviyo) allows you to build and manage scalable, revenue-driving programs that consistently exceed client expectations.

TEACH | You're all about creating unique and differentiated customer experiences through email and SMS that drive engagement and revenue. You understand that these channels are key to successful business growth - for both the client and our agency. As a Senior Email & SMS Marketing Strategist, you are an expert on all things email and SMS at the agency. The best part of amassing all this knowledge and expertise is that you'll get to share it with your colleagues and clients as you teach best practices and share foundational knowledge of ESP platforms, automation strategies, and campaign optimization.

PARTNER | Working closely with Growth Strategy, Paid Media, and Creative Services, you'll collaborate across internal teams to provide input and plan cohesive marketing campaigns that fuel growth for our clients. Your expertise in email and SMS will help shape integrated marketing strategies that maximize results across all channels. Partnership with internal teams and client contacts will enable your clients to achieve their goals through effective lifecycle marketing.

ANALYZE  | You have a passion for results-driven data and a track record of being able to identify, develop, segment, execute and optimize email and SMS campaigns. With a multi-brand purview (clients you directly work on and other agency clients), you are able to spot trends and connect the dots on what success may look like across industries and verticals. Working with the data analyst, you will share the trends that you're seeing both externally through marketing materials and internally.

WHAT SUCCESS LOOKS LIKE 

Success in Your Day to Day Looks Like

• Develop and implement revenue-driving lifecycle programs that significantly contribute to total client revenue
• Maintain excellent sender reputation scores across client accounts through best-practice implementation
• Achieve and maintain industry-leading deliverability metrics through proactive monitoring and optimization
• Drive consistent list growth through strategic acquisition tactics and engaging campaigns
• Design automated flow strategies that generate substantial recurring revenue
• Lead confident, strategic client meetings with clear agendas and actionable insights
• Proactively identify upsell opportunities and expansion strategies within accounts
• Create compelling monthly performance reports highlighting key metrics, insights, and strategic recommendations

Success in Your First Three to Six Months Looks Like

• Build strong, trusting relationships with clients through consistent delivery of results
• Identify and execute on upsell opportunities within existing accounts
• Grow your book of business through excellent client references and case studies
• Establish yourself as a trusted strategic advisor to clients and internal teams
• Contribute to new business pitches with strong strategic thinking and industry expertise
• Develop a reputation for innovative email and SMS strategies that drive real results
• Create scalable processes that enable the team to take on more business
• Demonstrate clear ROI from email and SMS initiatives across client accounts
• Build strong cross-functional relationships that drive integrated client success

WHAT YOU’LL BRING TO THE TABLE

• 5+ years experience in email and SMS marketing, with proven success in DTC environment
• Advanced proficiency in Klaviyo, including complex flow architecture, advanced segmentation, custom metrics, integration management, and template development
• Advanced proficiency in at least one additional ESP (such as Bronto, Mailchimp, or Listrak) is preferred
• Extensive experience of SMS platforms (Attentive, Postscript)
• Working knowledge of Loyalty, Subscription, Direct Mail, Survey, and Identity Resolution platforms as they relate to and integrate with Email and SMS
• Experience with email authentication (DKIM, SPF, DMARC), deliverability optimization, and IP warming for platform migrations
• Expertise in advanced campaign segmentation, automation logic, and flow optimization
• Strong background in A/B and multivariate testing methodology
• Proven ability to manage multiple high-priority projects and client relationships simultaneously
• Experience mentoring junior team members and providing strategic guidance
• Strong data analysis and reporting capabilities
• Working knowledge of Figma, HTML and CSS for email development
• Exceptional project management and organizational skills
• Outstanding written and verbal communication abilities
• Strategic thinking with a data-driven approach
• Bachelor's degree preferred but not required

WHAT’S IN IT FOR ME?

SALARY RANGE

• $100,000 base salary, annually
• Bonus Structure | 15% of base salary