Installation & Commissioning Engineer

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role

The Installations & Commissioning Engineer will be responsible for in-property and site-based activities, focusing on the installation, retrofitting, commissioning, maintenance, and troubleshooting of Insite Credit & PrePayment metering systems to support heat networks. This role ensures efficient system performance, compliance with industry standards, and seamless integration with existing infrastructure. Additionally, the engineer will provide technical support, diagnose faults, and collaborate with stakeholders to optimise system reliability and functionality.

Key Responsibilities

1. Installation, Setup, and Commissioning:

• Install and commission Insite IT and PAYG smart metering systems on construction and residential sites.
• Configure and maintain Automatic Meter Reading (AMR) systems, including dataloggers, gateways, repeaters, routers, and IP power down plugs.
• Retrofitting including domestic wiring of pre existing Credit & PrePayment metering systems
• Ensure all systems are functioning correctly and meet required specifications.

2. Maintenance and Troubleshooting:

• Diagnose and resolve issues related to smart metering systems, including RF networks and associated equipment.
• Perform regular maintenance and callouts for field-based IT and PAYG smart metering systems.
• Liaise with 3rd party providers such as cloud service providers, BT, ISPs, and contractors to ensure smooth operation.

3. Technical Support and Training:

• Provide technical advice and support to internal teams and external clients.
• Conduct training sessions to ensure all team members and clients are proficient in system use and maintenance.

4. Health & Safety:

• Take responsibility for personal, team and customer safety at all times.
• Adhere to all client site safety regulations and company health and safety policies.
• Ensure all site activities meet safety standards and supervise subcontractors where necessary.

5. Client and Stakeholder Communication:

• Serve as the primary point of contact for site contacts, clients, and contractors regarding system issues and resolutions.
• Provide regular updates on project status, system performance, and any issues that arise.
• Represent the company in a professional manner, ensuring all communications reflect the company's values and standards.

6. General Duties:

• Demonstrate a customer-focused mindset and strive for excellence in service delivery.
• Be accountable for maintaining high standards of workmanship and take pride in the quality of your work.
• Manage stock and tools efficiently by following company procedures.
• Respond to ad-hoc tasks and instructions from management as needed.
• Be willing to work across departments and assist in other areas when installation work is less available.
• Occasionally work outside of normal business hours or on weekends when required.

7. Revenue Management:

• Enhance revenue through efficient management of installations, stock control, for timely invoicing additional work and equipment recharges.
• Ensure accurate booking in and out of stock, in line with company procedures, to maintain operational efficiency and cost-effectiveness.

Other Requirements

• Willingness to travel to different sites and work in varying environments.
• Available for occasional out-of-hours or weekend work as required.

• Be available to travel across the UK with occasional working week and overnight stays.

Work Environment and Schedule

• Primary Location: Field-based, with occasional meetings in the London (WeWork, Moor Place) and Peterborough (Stuart House) offices.
• Travel Requirements: Available to travel across the UK, including occasional working weeks away from home and overnight stays.
• Working Hours:
• 37.5 hours per week.
• Monday to Friday, 09:00 to 17:30.
• Includes a 30-minute lunch break and two 15-minute breaks each working day.
• Breaks are to be scheduled between jobs, ensuring minimal disruption to work responsibilities.

This role requires flexibility and the ability to manage time effectively while balancing fieldwork, office meetings, and travel commitments.

Qualifications and Experience:

• Independent Worker: Confident in working independently with minimal supervision, demonstrating strong problem-solving abilities.
• Technical Skills: Competent in the use of laptops/tablets for system configurations and reporting (training provided).
• Communication Skills: Excellent communication and interpersonal skills for effective client and team interactions.
• IT Troubleshooting: Good all-around IT troubleshooting skills.
• Networking Knowledge: Experience with router setup, VPN configurations, and subnetting.
• Cabling Experience: Cat 5e/6 cabling termination experience.
• Electrical Experience: 18^th Edition, wiring regs and Part P
• NIEIC qualified: Desirable
• Technical Proficiency: Competent using a Multimeter, as well as other electrical and IT equipment.
• Smart Metering Experience: Previous experience with smart metering systems, RF networks, or similar field-based technologies is preferred.
• Health and Safety Certification: A health and safety qualification is desirable.

Additional Requirements:

• Clear Driving Licence: A valid, clear UK driving licence.
• DBS Clearance: Basic DBS clearance (Disclosure and Barring Service).
• Work Eligibility: Must be eligible to work in the UK.
• References: Two satisfactory professional references.
• CSCS Card or equivalent: Must hold a valid CSCS card (or be able to obtain one).

Benefits:

• Salary: Up to £33,000 depending on skills and experience.
• Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme: Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here
• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

Our Values: WOW ME! | OWNERSHIP | ONE TEAM | DEDICATION | RESPECT