Job description

We at Bohemia Interactive Simulations are global leaders in advanced simulation and training solutions. With cutting-edge technology and a passion for innovation, we empower defense and civilian organizations from the US, its NATO partners and allies to prepare those who protect us. Our AI driven solutions combine immersive environments, high-fidelity simulations, and unparalleled customization to support mission-critical operations.

We are seeking an Integration Engineer to serve as a key link between our technology and its users. This person should be based in the Continental United States. The IE provides technology demonstrations and capability overviews to potential customers, as well as on-site support with existing customers to help reach their goals. The IE is expected to find and report bugs in BISim’s software, as well as relay feedback from customers to internal BISim stakeholders. In some cases, the IE would be expected to build prototypes or conduct limited integration projects.

The IE represents BISim to our customers. They are expected to become experts with our products, creatively help customers leverage our products and communicate effectively. The IE reaches back within the BISim organization for support when required.

The IE also represents our customers to BISim itself. They support program management and product development by gathering and verifying customer requirements, investigating bugs, communicating customer use cases and product limitations, and advocating for the needs of our users.

This position is a junior or entry level position. This role would be paired with more experienced IE’s, to support customer needs. Eventually, then with more experience and demonstrated progress, the IE would work on other cross-functional teams.

Key Areas of Responsibility:

Ability to obtain a secret clearance or higher.
Understand and master the gambit of BISim products, in order to understand customer use cases
Work with BISim Project Managers, Business developers, and stakeholders to successfully deliver BISim projects and/or demonstrations to our customers, including preparation and execution of formal acceptance events
Perform product demonstrations/reviews and facilitating Product Manager input and approvals
Work with internal stakeholders and external customers to provide solutions to problems relating to the integration of BISim’s products with third party or bespoke equipment
Work on-site at customer facilities, including occasional travel to remote sites
Train end-users on how to use BISim software, demonstrating best-practices
Build and maintain customer relationships by helping identify and solve their problems
Diagnose and debug technical issues and track them in JIRA
Coordinate lab operations such as running training events, installing software updates, or troubleshooting
Support the Project Manager in identifying and/or clarifying customer requirements, and working with the development team to turn them into backlog items
Verifying and validating project requirements, including assisting QA with the development of Acceptance Test Procedures (ATP) to demonstrate compliance to project requirements and customer use cases
Provide Software demonstrations to potential customers
Support trade shows
Provide “First Touch” calls with potential customers
Support building prototypes for customers to showcase capabilities

Objectives:

Fosters healthy and trusting relationships with customers. Understands and represents the customer to internal BISim stakeholders.
Provide the Sales organization and our customers with strong, current and demonstrable technical expertise on BISim’s products. A BISim product “power user” with the skills and knowledge to troubleshoot and provide integration expertise for our customers.
Demonstrates strategic thinking, Identifying and relaying potential risks and opportunities for BISim to internal stakeholders (Sales, Engineering, Product Management, PMO etc.).
Constantly innovating technical and demonstrable skills. Involved with other BISim’s Engineering and Support teams (sprint reviews, other projects, etc) and masters of “managing chaos.”
Constantly reporting and documenting via appropriate means to relevant BISim stakeholders.
Possess a broad understanding of the Defence, simulation and training industry and domain, from both a user and external/third-party technology perspective.

Skills:

Basic understanding of military ground force TTPs
“Power user” knowledge of Windows OS (eg ability to write .bat files)
Experience with military simulations (live, virtual, or constructive) and/or milsim gaming
Demonstrated public speaking and product presentation skills
Highly organized, able to manage time and tasks effectively
Excellent communicator

Education and Experience: