Lead Servicing Counsel

The Team

Upstart is looking for an attorney to join the Product & Regulatory Affairs Legal team and serve as a legal advisor to Upstart’s servicing and collections functions for its consumer lending products and services. Ideal job seekers should be team players, excellent communicators, and incredibly organized, and also have experience in servicing and collection of secured and unsecured personal loans, retail installment sales contracts, and open end products. If you thrive in a fast-paced legal environment and are a great teammate, please apply!

As Lead Servicing Legal Counsel, you will be an individual contributor, with the potential to manage a small team in the future.  As a subject matter expert on the servicing and collection functions within Upstart, you will collaborate with teams across the entire company and within the Product & Regulatory Affairs Legal team on the laws and regulations impacting Upstart’s consumer lending platform, bank partnership business lines, and future products.

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones. 

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S. but are encouraged to travel for in-person collaboration in our company offices in San Mateo, CA, Austin, TX, and Columbus, OH.  These in-person on-sites generally occur once per quarter for 2-4 consecutive days at a time, however the cadence varies by team and role.

How you’ll make an impact:

• Serve as the lead lawyer advising the servicing and collections teams, including on applicable laws and regulations such as the FDCPA, FCRA, TILA, TCPA, SCRA, UDAAP, ESIGN, EFTA, Bankruptcy and state consumer lending laws. 
• Engage directly with Upstart’s product, operations, finance, legal and compliance teams regarding Upstart’s products, features, and integrations as necessary to support the servicing and collection functions; perform legal research and provide memos as necessary.
• Provide legal recommendations to  business partners and the Compliance/Risk function on key issues and strategy driving this important part of our business. 
• Escalate high risk or important issues to senior leadership within the Product & Regulatory Affairs Legal team and senior management as appropriate. 
• Use a first-principals approach to identify inefficiencies, reduce legal risk, and improve customer experiences. 

What we’re looking for: 

• Minimum qualifications:
  • J.D. degree with superior academic credentials and a state bar membership.
  • At least 7 years of experience in a top-tier law firm, in-house, and/or governmental agencies.
  • Experience working for or with a fintech company, as well as handling servicing and collection matters in consumer lending.
  • In-depth knowledge of federal and state lending, servicing, collections,  and consumer protection laws and regulations.
  • Strong communication skills with a demonstrated ability to effectively and proactively provide quick, concise, and practical legal advice.
  • A self-starter mentality with the ability to work well under pressure, excel working under limited direction, and an attitude that no job is too challenging or too small.
  • Ability to provide solutions to a variety of issues of varied scope and complexity and to prioritize and balance multiple tasks in a fast-paced environment.

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

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