Solutions Architect, Post-Sales

The Role

As a Solutions Architect, you play a crucial role in ensuring our customers achieve their desired outcomes with the Lumos platform. You will drive implementation of Lumos products for our customers during onboarding, providing technical support, solution optimization, and strategic guidance throughout. Furthermore, you'll partner closely with many cross-functional Lumos teams and be a part of scaling our technical go-to-market motion, the product, and the company.

✨ Your Responsibilities

• Assist our customers in implementing the products they purchase, confirming solution design, addressing inquiries, troubleshooting issues, and providing expert guidance on product features and best practices.
• Create project plans aligned with the onboarding package purchased by the customer. Define the timeline, agenda for working sessions, and responsibilities for both Lumos and the customer to create clarity so these projects run efficiently.
• Communicate regularly with internal and external stakeholders, raising project status, potential & confirmed blockers, and mitigation paths to ensure the project continues unhindered.
• Work closely with Customer Success Managers to conduct customer training sessions and workshops to ensure they fully understand and can effectively utilize our products. Serve as a trusted advisor who helps navigate blockers to adoption.
• Identify critical bottlenecks and help streamline the onboarding process. Build processes and documentation that allow customers to accelerate their time to value. Partner with our product and engineering teams to identify where we have room for automation.
• Serve as a subject matter expert on the market Lumos is a part of and use cases it supports. Report internally on market trends, customer success stories, and common issues 

🙌 What We’re Looking For

• 4+ years of experience in a post-sales role within a B2B SaaS company
• Experience working in the identity or cybersecurity industry
• Demonstrated success managing the post-sales process for Enterprise customers
• Desire to work in a start-up environment where resources are still being built out or refined

🫶 What We Value

We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume.

Thank you for considering Lumos, we hope to hear from you! 🎉

💰Pay Range

The base salary range for this role is $170,000 - $210,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.