Procurement & Vendor Specialist

Summary:

The Procurement & Vendor Specialist is responsible for responding to our customers product requests with accuracy, timeliness and an understanding of company's standards. As a key member of the team, the Procurement & Vendor Specialist will be responsible for supporting the business in a variety of activities. These include order processing, communication, invoicing and administration. Your keys to success will be to develop a rapport with Microsoft, process orders quickly and accurately, drive repeat business, troubleshoot roadblocks, and deliver excellent overall service.

Responsibilities:

• Facilitate and maintain a viable, positive relationship with Vendors.
• Manage and maintain our partner level with Vendors.
• Maximize MDF to support our Marking development.
• Discover, track, report changes to the partner programs.
• Discover, track, report changes to Microsoft and other vendors products.
• Attend monthly meetings with our Microsoft account manager.
• Track value of Microsoft partner program and synergies during an acquisition.
• Maintain product listing in our ERP system.
• Manage Microsoft NCE/CSP renewals.
• Manage net new Microsoft subscription setup, tenancy creation and termination.
• Track and audit Microsoft tenancy activities.
• Assist in Microsoft monthly reconciliation.
• Manage and update clients Microsoft CSP/NCE agreements.
• Procure Microsoft Azure reserved instance and Software Assurance renewals.
• Be the POC for large scale domain transfer projects.
• Escalate vendor grievances as needed.
• Prepare purchase orders and sales orders in our ERP system.

Additional Responsibilities:

• Collaborate across all departments to maximize overall client satisfaction
• Maintain an in-depth knowledge of the products and services that we offer
• Maintain accurate and up to date documentation through the change management
• processes
• Document internal processes and procedures related to duties and responsibilities.
• Attending training & team meetings as required
• Ongoing improvements to Microsoft CSP/NCE Processes
• Job Shadow other team members to ensure the ability of providing coverage for other team members
• Additional duties as required

Education Requirements, Skills, and Knowledge:

3 years experience in IT Procurement

• General understanding of SMB networks and what their needs are
• Proficient with general office applications
• Process driven and attention to detail: accuracy in performing procurement
• responsibilities
• Strong organizational, presentation, and customer service skills
• Skill in preparing written communications and materials
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast-moving environment