E-Commerce Specialist (Healthcare /Supplement category experience preferred)

About xLongevity :
xLongevity is all-in-one solution with an app, coaches, supplements and testing to empower you to live a long, active, fulfilling and healthy life.
Please visit our website for more details https://xLongevity.com
Location - Pune

Position Overview:
We are seeking a dynamic and results-driven E-Commerce Specialist with 5+ years of experience to join our team. The ideal candidate will play a key role in managing and optimizing our online sales channels, enhancing customer experience, and driving revenue growth across multiple platforms.
Key Responsibilities :
1. E-Commerce Platform Management :

• Manage online product listings across marketplaces such as Amazon, 
• Flipkart, Shopify, and others. Regularly update product descriptions, images, pricing, and inventory levels.
•  Ensure accuracy and consistency of product information across all platforms.

2. Digital Marketing Coordination:

• Collaborate with the digital marketing team to execute campaigns that increase traffic and conversion rates.
• Optimize product listings with keywords, SEO-friendly content, and promotional strategies.
• Monitor and analyze performance metrics like CTR, conversion rates, and sales growth.

 3.Order Fulfillment & Logistics Coordination :

•  Work closely with 3PL partners and distributors to ensure smooth order processing and timely deliveries.
•  Address customer issues related to orders, shipping, or returns promptly.

4 .Customer Engagement & Support :

• Enhance customer experience through exceptional support and clear communication.
•  Respond to inquiries, resolve complaints, and collect feedback to improve processes.

 5.Data Analysis & Reporting :

• Analyze sales trends, customer behavior, and competitor strategies to identify growth opportunities.
• Provide regular performance reports and actionable insights to the management team.

6 .Process Improvement :

• Suggest and implement strategies to streamline operations, reduce costs, and improve efficiency.
• Stay updated on industry trends, platform updates, and e-commerce technologies.

Qualifications and Skills :

•  Bachelor’s degree in Marketing, Business Administration, or a related field.
•  5+ years of experience in e-commerce operations, digital marketing, or online sales.
•  Proficiency in managing e-commerce platforms like Amazon Seller Central, Shopify, or equivalent.
• Familiarity with digital marketing tools (e.g., Google Analytics, PPC campaigns, SEO tools).
• Strong analytical skills with a data-driven mindset.
• Excellent organizational, multitasking, and communication skills.
•  Experience in coordinating with 3PL partners and understanding supply chain dynamics is a plus

What We Offer :

• Competitive salary and performance-based incentives.
• Opportunity to work with a diverse and talented team of professionals.
• Exposure to a wide range of industries and clients.
• Supportive work environment that fosters professional growth and development.
• Opportunity to make a meaningful impact on wellness and preventive healthcare.

To apply, please submit your resume and a brief cover letter detailing your interest in the position and relevant experience. We look forward to hearing from you.