Job description

This is a remote position.

Our client is a privately owned, award-winning company providing educational support and consultancy services to children from nursery through to university since 2010.

Benefits Include:

Career progression pathways.
Learning & Development opportunities, including apprenticeships and training by external providers.
Regular performance reviews and one-to-one meetings.

What Will You Be Doing?

As a Client Services Manager, you will occupy a key operational role. Reporting to the Operations Director, you will be responsible for client experience and service delivery across our product and service offerings.

This role requires a strong project management skillset to effectively scope and implement business transformation initiatives. Additionally, you will account manage full-placement clients and ensure excellent service delivery to all clients.

Requirements

Responsibilities & Outputs

1. Relationship Management

Nurture and develop relationships with clients to maximise satisfaction.
Develop and maintain long-term, trusting relationships with consultants, tutors, and clients.
Implement and maintain effective methods for gathering customer satisfaction data.

2. Delivery of Service

Ensure timely and successful delivery of consultancy products and services.
Address client concerns and needs promptly.
Oversee the seamless, high-quality service delivery by all Client Services team members.
Collaborate with other managers to align work distribution and delegation with company strategy and KPIs.
Drive service excellence with a focus on continuous improvement.
Streamline business processes to enhance efficiency.

3. Sales Support

Identify opportunities to upsell and cross-sell alongside the sales team.
Receive administrative support for FSP/FUP-related duties from the Client Services Executive (CSE).

4. Cross-Functional Strategic Support