Offer summary

Qualifications:

At least 1 year in customer support, Strong technical proficiency in platforms, Experience providing premium-tier service, Solid knowledge of financial markets.

Key responsabilities:

Provide user support for free and premium subscribers

Assist premium users to maximize product value

Resolve complex user queries efficiently

Collaborate with teams to troubleshoot issues

Job description

Description

Investing.com, the leading global financial news & data platform, is on the lookout for a Support Agent to join our dynamic team and deliver exceptional service to both free and premium users.

What you’ll be doing:

Provide top-tier user support for both free and premium subscribers across web and mobile platforms.
Offer personalized assistance to premium users, acting as a trusted advisor and ensuring they maximize the value of our tools and resources.
Develop in-depth expertise in our premium product offerings to efficiently resolve complex user queries.
Conduct regular checks of the platform, focusing on premium features, to ensure smooth and seamless operations.
Collaborate closely with internal teams (Product, R&D, QA) to troubleshoot and resolve technical issues, minimizing user impact.
Use your understanding of global financial markets to provide insightful support tailored to user needs.

What you’ll bring:

At least 1+ year of experience in customer support, preferably within the financial sector.
Strong technical proficiency with web and mobile platforms and the ability to quickly learn new tools.
A proven track record of delivering exceptional support, with an emphasis on VIP or premium-tier service.
Fluency in English (written and verbal) with excellent communication skills.
Ability to manage multiple tickets or projects simultaneously, with effective prioritization and minimal supervision.
Familiarity with website management and customer service best practices.
High motivation, a proactive problem-solving mindset, and an eye for detail.
Preferred experience in financial website management or closely related fields.
Solid knowledge of financial markets, instruments, and trends, coupled with a willingness to stay updated.

Who we are:

Investing.com was founded in 2007 and now has over 250 employees worldwide.

With 60 million monthly unique visitors, 4 billion page views, over 500 million sessions, and coverage of over 300,000 financial instruments, Investing.com is one of the top two global financial websites.

We provide unlimited access to cutting-edge financial market tools—real-time quotes and charts, customized portfolios, personal live alerts, calendars, calculators, and financial insights—completely free of charge.

In addition to global stock markets, we cover world indices, ETFs, commodities, bonds & interest rates, cryptocurrencies, futures, and options. Investing.com strives to be a one-stop shop for traders and investors, with apps available on multiple platforms.

What we offer:

A chance to join one of the leading financial markets platforms worldwide.
Challenging assignments in a fast-paced, international environment.
Excellent benefits and a high-energy working atmosphere.
Opportunities for professional growth, creativity, and proactive contributions.
A supportive team culture that values initiative, attention to detail, and collaboration.

As with all Investing.com positions, we’re looking for someone self-motivated, meticulous, and resourceful, with the ability to work both independently and as part of a team.

Check out openings on our career website: https://www.investing-careers.com/

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