Offer summary

Qualifications:

Degree/Diploma in Computer/Telecommunication, Fundamental Knowledge on VOIP technologies, Experience with Visio or Lucid chart, Proficiency in Microsoft Office.

Key responsabilities:

Assisting senior engineers with troubleshooting tasks

Building Call Flows and managing Zoom users

Job description

Health Insurance/HMO
Enjoy unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

Assisting senior level engineers with troubleshooting of systems and other initiatives for customers
Building Call Flows and Zoom Phone users, Zoom Contact Center Users
Testing and validating that any requests serviced are accurate and functional
Submitting Tickets (Incident and Feature Request)
Creating, update and maintain necessary knowledge base articles related to servicing customer environments

A Degree/Diploma on Computer/Telecommunication Related Course
A Fundamental Knowledge on VOIP and other related technologies
An Experience in using Visio or Lucid chart
Proficiency in English language (written and spoken)
Proficiency in Microsoft Office
An Experience in performing MACD tasks to any Voice Platform
An Experience with enterprise ticketing system
A Basic API or automation understanding
A fast learner and ability to manage multiple tasks
The ability to work in teams with a positive attitude
The ability to work various shifts Monday-Sunday
And such other tasks as may be given by the EMPLOYER and/or Client analogous to the foregoing.