Customer Success Specialist | Talent Pool

🔥 Step into the Talent Pool: Your Path to Growth and Opportunity Awaits

Are you a talented professional eager to connect with like-minded experts and shape your career in a flexible, supportive environment?

The Awesomic Talent Pool is designed for individuals across design, engineering, product, marketing, and beyond who are ready to make an impact while growing in their field. Here, you’ll gain access to exclusive resources, early job openings, and a community that values innovation and collaboration.

🚀 About Awesomic

We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds.

Now Matching: Customer Success Specialist to join our awesome team and care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.

Location: remote in LATAM.

🧑‍💻 What You'll Do:

• Support daily communication with our customers via phone, chat, email, and the Awesomic app

• Work with CS metrics to analyze data and improve customer experience

• Establish clear retention goals and milestones to work towards

• Minimize customer churn

• Work closely with our Designers and Community Managers

• Conduct cust dev interviews to gather valuable feedback for our Product Team and transform it into actionable steps

• Help process billing requests

• Encourage upsells and cross-sells

• Assist in customer onboarding and training

• Identify customer needs and recommend appropriate solutions

• Document customer interactions and follow up with customers

• Ensure customer satisfaction by providing timely and satisfactory resolutions

🧑‍🚀 About You:

• Available to work in the Pacific timezone

• Have 3+ years of experience as a Customer Success Manager

• Are a problem solver and can work independently

• Have a self-driven, curious, and proactive nature

• Can think and type fast, keep calm, and act logically and in a values-driven way when quick reaction and decision are needed from your side

• Are empathetic to people and are a patient and active listener

• Care about customers’ happiness and want to make their journey with the product outstanding and efficient

• Are a great communicator, and you speak fluent English

• Are responsible, well-organized, and able to multi-task and prioritize

• Are a friendly, open-minded person and a born troubleshooter

• Have proven experience with Hubspot and Intercom and are willing to explore and try new tools

🪄 Inside the Talent Pool: Unlocking Growth, Opportunities, and Community

• Growth and Learning: As a Talent Pool member, you can access exclusive industry webinars and workshops with top experts, so you’re always learning and evolving.

• Networking & Community: Join a vibrant network of designers, engineers, marketers, and other specialists. You’ll have the chance to connect, share insights, and see how Awesomic’s team works on cutting-edge projects.

• First Access to New Opportunities: Be among the first to know about exciting roles and projects that align with your expertise and career goals.

• Flexibility: Choose the work style that fits your life and career aspirations, whether that’s remote full-time or freelance opportunities.

• Career Advancement: Work on meaningful projects with the potential to collaborate with startups that could be the next unicorn, opening doors to long-term growth and stability.

• An onboarding buddy to help you adjust as a newbie

💎 Once Your Match with Awesomic?

• 15 annual paid days off

• 15 sick leave days

• $120 monthly psychologist reimbursement

• Option for coworking or fully remote work

• Overtime work compensation

🙌 Selection process:

If you’re ready to step into a community that values creativity, growth, and flexibility - we’d love to hear from you!

• Submit your application

• HR interview, where you can learn more about Awesomic, and we can learn more about you.

We look forward to meeting the next great addition to our community! 🧑‍🚀