Commercial Relationship Manager, Northern California

Who We Are: 

FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location.

If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family!

Recent Achievements Speak Louder Than Words:

• 2024 - American Banker - #1 Top Performing Publicly Traded Bank with under $2b in assets 
• 2023 - American Banker - "Top 5" Community Bank in the Country #4 
• 2023 - OTCQX - Best 50 Companies #3 
• 2023 - 5-star Rating Bauer Financial 

What You Should Expect While Working at FFB:

• Company ownership through our Employee Stock Ownership Program (ESOP)
• A friendly, close-Knit work culture that encourages growth 
• Opportunities to Participate in Community Networking Events 
• Benefits Package

o Medical/Dental/Vision

o Life Insurance

o Paid Vacation

o 401(k) Retirement Plan

o Training & Development

o Tuition Reimbursement

o Employee Assistance Program

o Internal Job Posting & Referral Program

Ideal Candidate: 

FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: 

• Teamwork – We collaborate, hold each other accountable, and win together. 
• Relationship – We are trustworthy, transparent, and respectful. 
• Authentic – We are humble, vulnerable, and we speak up. 
• Commitment – We are owners...Be hungry, responsive, and have a sense of urgency.

About the Position:  

The Commercial Relationship Manager is responsible for developing new and existing commercial lending and deposit relationships for a specific target market of small to medium-sized businesses and business professionals. In addition, the Commercial Relationship Manager is responsible for attaining established individual, department, and Bank goals through active participation in sales management and other bank programs. This position will provide a superior level of customer relations and service, ensuring compliance with Bank policies and procedures. 

Essential Duties:

• Reinforces the application of superior customer service by example along with appropriate follow through with involved customers and staff. 
• Engages in business development activities and solicitation of new business prospects; participation in community affairs, business and service organizations, including public speaking; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; investigate and follows-up on significant changes in status of existing customers; meet with customers to discuss needs and outline appropriate Bank services and to resolve problems as necessary; assist in the organization of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results; and reviewing marketing strategies in relation to department and Bank goals and recommending suitable marketing approaches.
• Cross sells the Bank’s other products and services, referring customers to appropriate staff as indicated.
• Builds banking team in the Northern California Market, specifically the East Bay area, and cultivates and maintains relationships with strong commercial bankers with an eye towards continual growth in the geography.
• Identifies key metrics to measure progress and hold team accountable against KPIs.
• Assists in the assurance of audit compliance and procedure quality control for the department and recommends and initiates corrective actions to the Business Development Manager.
• Contributes to the overall profitability of the Bank; assists in the implementation of costs controls, income generation, and department marketing efforts.
• Assists other officers in resolving inquiries and providing support; participate in various internal committees assigned by senior management.
• Ensures implementation and compliance to meet security precautions and protect customer deposits, bank assets and staff.
• Participates in the day-to-day operations for the department as directed, review and act on daily reports.
• Maintains an advanced knowledge of financial industry status and trends.
• Responds to inquiries or refers inquiries to the appropriate department or person and exhibits the necessary follow-through with customers and/or staff involved.
• Provides supervision and support to all areas of the department where service or assistance is needed. 
• Assists in implementing cost controls for the department and monitoring expenses to ensure compliance with budget.
• Consistently apply superior decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
• Assumes responsibility for special projects; gather data and prepare reports for Senior Management, audit and other personnel.
• Solves and answers complex customer transactions, problems, or inquiries.
• Operates computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority.
• While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. 
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Follows policies and procedures; complete administrative tasks correctly and on time, including mandatory Bank Compliance Training; supports the Bank’s goals and values; benefits the bank through outside activities.
• Treats people with respect; keeps commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Bachelor’s degree from an accredited college or university required.

• Minimum 5 years of related experience and/or training; or the equivalent combination of education and experience. Work-related experience must consist of business development or sales experience, preferably within the financial services industry. 
• Basic experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas.
• Intermediate knowledge of related state and federal banking compliance regulations, Bank policies and procedures, and the Bank’s products and services.
• Intermediate experience, knowledge and training in bank operations activities and terminology.
• Proven skills to develop marketing and business development skills with customers.
• Demonstrated ability to cross-sell and explain all Bank products and services with confidence and authority.
• Intermediate banking product knowledge.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Excellent organizational and time management skills, with the ability to provide leadership, supervision and training of employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
• Basic skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Basic typing skills to meet production needs of the position.
• Intermediate math skills: ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
• Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
• Ability to work with minimal or no supervision while performing duties.
• Current California driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.