Technical Account Manager

Description

Cynerio was founded to safeguard medical environments against constantly evolving threats. From real-time detection of malicious network activity to strategic microsegmentation guidance, Cynerio delivers a robust suite of proactive and reactive protections that elevate the security of healthcare facilities and ensure the safety of the patients they serve.

We are searching for a Technical Account Manager to join our team and ensure our customers achieve their desired outcomes through the effective use of our products. In this role, you will be the primary point of contact for the technical post-sale, combining technical expertise with a customer-focused approach to deliver value, driving satisfaction, retention, and growth.

Key Responsibilities:

• Customer Onboarding: Lead the technical onboarding process for new customers, including solution deployment, configuration, and integration.
• Technical Support: Provide prompt and effective technical support to customers, troubleshooting issues, answering questions, and escalating complex problems as needed.
• Training and Education: Deliver technical training and educational sessions to customers, empowering them to effectively manage and utilize our solutions.
• Product Expertise: Maintain a deep understanding of our cybersecurity products and services, staying up-to-date on new features and releases.
• Relationship Management: Collaborate with your CSM, working as the task master when managing technical initiatives that align to the Customer Success Program Plan.
• Problem Solving: At ease working to understand the “why” behind customer asks, demonstrating commitment to strategic solutioning not just quick fix.
• Start Up Savvy: Comfortable moving quickly, while operating in uncharted territories and wearing a lot of different hats that extend beyond your core responsibilities.
• Documentation: Maintain accurate and up-to-date records of customer interactions, technical configurations, and support cases.

Requirements

• 5+ years as a technical account management/technical customer success manager, or related role.
• Experience in a security software environment is highly preferred.
• Strong technical proficiency in [specific tools or technologies your company uses, e.g., APIs, SQL, cloud platforms, etc.].
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills.
• Proven ability to manage multiple customers and projects simultaneously.

How we can contribute to you?

In this role you will be part of a customer-centric team that has a direct impact on our business. You will collaborate with a talented group of professionals dedicated to delivering exceptional results.

We offer a total compensation package which consists of competitive pay, options, commission, as well as, benefit programs which include health (including medical, dental & vision), 401K with employer’s matching, communication reimbursement and more. 

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