Traveling Maintenance Technician

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Traveling Maintenance Technician 

About the role 

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer service-oriented Traveling Maintenance Technician. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.  

We are One Team and encourage everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.  

Our Maintenance Technicians are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment, as well as support for L-band satellite systems. This is a traveling position, requiring you to work onsite and interact daily with our customers, which means you’ll need to have a professional attitude and appearance. You’ll report directly to a regional supervisor. 

What you’ll be doing: 

• Providing exceptional service to customers 

• Responding to emergency outages promptly 

• Monitoring, investigating and retiring equipment alarms 

• Tracking and updating escalation tickets 

• Working on customer install activities as needed 

• Seeing that Boldyn Network’s policies and end-user agreement are upheld in your perspective region 

• Generating reports as required 

• Attending training events as required 

• Other documentation and administrative duties as requested 

• Lead and manage network installation, cable tv, and infrastructure projects from start to finish, coordinating with teams and clients to ensure successful execution 

• Traveling to sites and operating independently 

• Taking initiative to ensure that client sites meet standards 

While our list of requirements is extensive, we are willing to train the right candidate to ensure they meet our standards and expectations. 

Important considerations you should review: 

Physical requirements. You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you’ll need to lift up to 75 lbs. 

On-call Environment: This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window. 

Travel. This position will have you on a plane, in the car, and traveling most of the time. You’ll be the boots on the ground supporting our clients. We would prefer that you live within 2 hours of a major airport. 

What you’ll bring 

• Experience supporting and installing commercial-grade networking equipment 

• Experience with fiber, coax (including hardline), satellite, amplification, rf, and QAM 

• Demonstrate expertise in installing, terminating, troubleshooting, and maintaining fiber optic cables and systems 

• Certifications such as Net+, CCENT, CCNA, CWTS 

• Background and/or certification in BCSI or related fields of cabling standards.  

• Basic knowledge of IP, Ethernet, routers, firewalls, and CAT5/6 technologies.  

• Mechanical aptitude and thorough knowledge of hand and power tools.  

• Ability to read and interpret construction documents and wiring diagrams.  

• Experience with Cable TV “headend” equipment 

• Associate’s Degree in a technical field with 2+ years’ experience or Four-year degree in Technology field 

• 2-3 years of help desk or technical support experience 

• 2-3 years of customer support experience 

• Demonstrated self-composure, adaptability, persistence, a high tolerance for stress and unquestionable integrity.  

About us 

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. 

Why work with us? 

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. 

We also offer: 

• Salary: $30-$40/hour

• Thousands of LinkedIn Learning courses 

• Flexible working opportunities 

• Competitive benefit packages 

• Maternity and Paternity leave 

• Peer recognition program

• Career development programs

Ready to apply? 

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.  

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. 

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.