Offer summary

Qualifications:

Master's degree in Computer Science, Electrical Engineering or related field, 3 years of support experience in technology industry, Experience with Linux and its tools, Good problem-solving skills.

Key responsabilities:

Ensure successful deployment of robots onsite

Document and track incidents to maintain quality standards

Job description

ABOUT THIS POSITION

You would be joining a growing team of 4 colleagues and over 50 robots that are spread all around the globe.

YOUR TASKS

Working on the frontline with our customers and the product engineering team to ensure the successful (remote) deployment of the robots and our software solution, potentially at the customer's facilities.
Handling issues while following up with product team in a timely manner and actively communicating the status to the customers
Documenting and tracking the incidents to assure high quality standards as well as developing internal and external guidelines and tutorials
Collaborating in cross functional teams for product and process improvements
Working with sales on demos of our solutions at our test site and the customer site
Following up with management and colleagues on identified key issues to continue our success
Provisioning robots for deployment, including preparing and configuring hardware and software to meet customer-specific requirements

YOUR PROFILE

Master’s degree in Computer Science, Electrical Engineering, Mechanical Engineering, or related field
At least three years of support experience in the technology industry
Experience with hardware and software development life-cycle
Experience with Linux and its basic tools like Bash, ssh, Network Manager, etc
Able to work under pressure, as well as in challenging environments, while keeping a positive attitude towards our clients
Able to find creative approaches and fresh perspectives where tasks can be undefined and unstructured
High proficiency in spoken and written English, ability to communicate effectively
Good problem-solving skills

ADDITIONAL QUALIFICATIONS

Experience in the robotic industry
Experience with ROS, Docker, Grafana
Experience with Python and C++
Experience analyzing Linux Log files (journald, syslog)
Nice to have: Experience working with drones, A2 Pilot License
German language skills, as well as any other language, are an advantage

WHAT DO WE BRING TO THE TABLE?

A fantastic team of smart, nerdy, and highly driven humans plus many awesome robots
A big opportunity to be on the forefront in the game changing industry of autonomous mobile robotics
A diverse and international setting (colleagues from over 20 different nationalities, customers from four different continents and partners all over the globe)
The environment to grow personally in a startup which is backed by the highest league of venture capitalists and business angels
The option to learn from leaders in the field, who carry multiple World Championship titles in autonomous robotics
Possibility of remote work with onsite events every 6 weeks
30 days of total paid leave per year
24th and 31st of December off (or time off in lieu)
Daycare allowance of up to 200€ per child per month
Education budget of 2.000€ per employee per year
Access to 1:1 conversations with certified psychologists and a vast collection of webinars, workshops and more via Likeminded
Up to 500€ contribution to a standing desk for your home office
Company pension scheme with an additional 20% contribution from ER
Tuesday’s team lunches with a Lieferando (food delivery) budget
Frequent on- and offsite team events (check out the video below for an impression), weekly common lunches, and other Corporate Benefits
Regular and diverse workshops

*Applies to hires with a regular German employment contract

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About us

Energy Robotics was founded by leading experts in intelligent autonomy software for collaborative mobile robots, each with more than a decade of experience in the field and recognized with several of the most important international autonomous robotics awards, paired with successful entrepreneurs and strong investors.
We believe that the coming decade will be shaped by intelligent robots and their applications in the industrial and private sectors. The robotic industry is taking off now, powered by cloud computing, 5G networks and falling cost of robot hardware. This is a game changer and will transform our lives like smartphones just did. Do you want to be part of this? Then join us and be at the forefront of this transformation!

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