Manager, Talent Management & Learning (HRS)

Innovation starts from the heart. Edwards Lifesciences is the global leader of patient-focused innovations for structural heart disease and critical care monitoring. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs.

Join our team as a Manager, Talent Management & Learning (HRS) who provides operational leadership, Talent Management & Learning expertise, and drives service excellence across the HRS TML functional team within EMEA. This role will apply leading practices to enable a best-in-class employee experience. This role involves monitoring the HRS TML functional team, identifying opportunities for continuous improvement, and achievement of agreed-upon performance metrics. This position takes immediate action to drive exceptional service delivery and provide functional consultation. The role also includes responsibility to integrate new TML programs, policies and procedures into the HR Solutions delivery model ensuring effective and consistent implementation and delivery.

We are open to candidates from Czechia or UK.

 

How you’ll make an impact:

• Oversee Talent Management and Learning operations to identify and recommend solutions for talent management and development needs and skills gaps. Manage and oversee the work of HRS TML team members, provide leadership, evaluate performance, and drive a high level of customer service. Develop team member capabilities, subject matter expertise, and maintain skill levels as required for exceptional service delivery. Monitor and act on available employee feedback and insights to maintain focus on exceptional employee experience.
• Partner with TML Practice and Program Owners to design, implement, manage, and deliver TML programs; including process design and enabling technology. Manage the standardization and optimization of repeatable processes within our TML offerings for employees, managers, and leaders.
• Drive day-to-day performance of their HRS TML team by monitoring, tracking and interpreting SLA metrics, and achieve operational excellence as measured internally and against external benchmarks to drive improvement. Monitor and manage staffing needs for the HRS TML team in the assigned geography.
• Oversee the communication, implementation, and administration of employee engagement surveys based on COE designs and provide results to COE Program Owners.
• Oversee TML service delivery operations, responding to escalated service demands as needed (e.g., volume of transactions, volume of calls, staff absence, service portal inquiries, business process execution, etc.). Review/approve transactions, as applicable.
• Collaborate with other HR Solutions locations/hubs to provide a consistent application of the TML portfolio of services and share best practices
• Identify ways to innovate, improve, scale, and leverage E2E TML delivery capabilities, including the integration of enabling technology.
• Other incidental duties
  
   

What you’ll need:

• Bachelor's Degree in Human Resources, Business, Management, Organization Development, or related field
• Relevant experience in managing HR processes for Talent Management and Learning Required
• Fluent English Required
• Experience with Learning Management Systems Preferred
• Experience leading teams within a similar organization and matrixed structure Preferred
• Experience leading and mentoring virtual teams and helping to foster/create a “great place to work”
• Experience and understanding of HR enabling technologies (e.g., case management, employee and manager self-service) within a customer service environment (ServiceNow preferred) is a plus; Experience with an ERP system (Workday preferred)
• Specialized knowledge of end-to-end HR solutions in Talent Management and Learning
• Exceptional customer service orientation, strong analytical and problem-solving skills required, Ability to interact with all levels of employees
• Strong team collaboration and ability to support and motivate others to achieve goals/targets

What is it like to work at Edwards Lifesciences in the Czech Republic?  

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).  

Edwards Lifesciences in the Czech Republic also offers the following benefits:

• Competitive Compensation and Benefits package
• Flexible working hours, remote working
• Pension Plan Risk Life Insurance
• Virtual Medical Clinic (online access to healthcare)
• Meal Benefits  
• Service Awards
• Enhanced Sick Leave Benefits
• Flexible Benefit Plan (Cafeteria)
• Employee Stock Purchase Program
• Employee Assistance Program
• Comprehensive Wellness Program including onsite gym, Yoga, Pilates or SM System classes, massages, fresh fruit in the office, healthy lifestyle workshops, educational events, charity activities and much more.  

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.