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Senior Customer Success Engineer - West US

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

California (USA), Minnesota (USA), United States

Offer summary

Qualifications:

7+ years in a technical, customer-facing role, Strong understanding of software development and APIs, Experience managing high-value accounts, Familiarity with microservices and cloud-native technologies.

Key responsabilities:

Serve as primary contact for Enterprise customers
Own product adoption and guide customer journeys
Plan and oversee service delivery engagements
Translate technical solutions into business value

Apollo GraphQL Scaleup https://www.apollographql.com/

51 - 200 Employees

See all jobs

Job description

We’re looking for a Senior Customer Success Engineer to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world’s largest enterprises. In this high-impact role, you’ll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. These customers rely on Apollo’s expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. As their trusted advisor, you’ll guide them through complex challenges and celebrate their wins every step of the way.

At Apollo GraphQL, we’re revolutionizing API management, empowering businesses to build, ship, and scale their APIs easily. Our mission is to make application development easier, better, and accessible to more people. We build open-source tools and commercial services used by thousands of developers in production.

If you’re passionate about delivering great customer experiences that drive product adoption and value realization, then we’d love to have you join our team as a Senior Customer Success Engineer!

This is a fully remote position open to candidates based in the US or Canada, with work hours aligned to PST or MST time zones.

What you'll do

Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.

Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.

Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.

Plan and oversee service delivery engagements with professional services and solution architects as part of service delivery management.

Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success.

Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks.

Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success.

Act as an internal advocate for your customers, ensuring their needs are prioritized and supported across Apollo teams.

Who you are

7+ years of experience in a technical, customer-facing role such as Technical Customer Success, Technical Account Management, Sales Engineering, Technical Support, or Professional Services.

Strong understanding of software development, APIs, and web technologies.

Proven experience managing high-value accounts and delivering a white-glove experience.

Familiarity with microservices architecture, distributed systems, and cloud-native technologies.

Experience working with software engineering teams as primary customers and points of contact.

Skilled at engaging senior engineering leaders and platform teams at large enterprises.

Experience in project and change management, ideally with certifications such as ScrumMaster or PMP.

A track record of driving measurable results and helping customers achieve their goals.

Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers.

Nice to have

ScrumMaster or PMP certification.

Experience working with APIs, particularly GraphQL.

Hands-on experience with cloud platforms (AWS, GCP, Azure) and core compute services.

Previous experience in a startup environment.

At Apollo, we strive to provide competitive, market-informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process.

The above salary range includes base salary + variable compensation. Apollo also offers equity, and benefits. Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. Dental and Vision benefits are provided by Sun Life Financial.

Location: This is a remote position that can be done from anywhere in the US or Canada working PST or MST hours.

Equal Opportunity: Apollo is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.

Privacy: California residents applying for positions at Apollo can see our privacy policy here.

E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.