Prisma Access Professional Services Engineer

Prisma Access Professional Services Engineer – Remote, USA

Entelligence is seeking a Prisma Access Professional Services Engineer to support our Client. The successful candidate must be able to work in a cross-functional environment and interact with representatives from Entelligence, our Client, and the end-user.

The Prisma Access Professional Services Engineer will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Providing quick thinking and support to the client and ensuring the fast assistance they need to keep their environments secure.

RESPONSIBILITIES:

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc..
  
  

JOB REQUIREMENTS:

• Hands-on experience with Global Protect or Prisma Access
• Application Delivery expertise – L7 SLB / Global SLB / Traditional Link LB
• Application Performance Monitoring expertise – Response time metrics, Application identification.
• Packet capture analysis / fault isolation and remediation
• In-depth knowledge and deployment experience of Remote Access technologies.
• Network Security experience (IPS/IDS, ZBFW, NGFW)
• In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP)
• Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN)
• Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM)
• Desire to learn on your feet and thrive on the bleeding edge of networking.
  
  

BENEFITS

• Competitive base salary
• Medical, dental, vision and life insurance
• Vacation, sick time and paid holidays
• Matching 401(k) program
  
  

Entelligence GLOBAL IT CONSULTANTS.

We help the world’s leading organizations execute their most ambitious IT projects. We are The Partner Without the Problems. Our Same Day Guarantee solves the IT talent gap at lightning-fast speed with experienced and certified consultants. Entelligence is honored to be Certified by Great Place to Work®. Our purpose is to elevate the lives, careers, families, and communities we serve.

Great Place to Work® Certification™. The Entelligence mission is to continually focus on how to elevate lives, careers, families, and communities. It is our number one priority.

claire.banaszak@entelligence.com