Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Accounts Receivable - Senior Process Associate – French- Remote EMEA/EU

Responsibilities

Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Cash management support, remittance advices request and submission to cash applier
Collect receivables from customers
emailing invoices or getting hard copies mailed out to customers as per their requests
Reconcile payments to clean customer and our books from erroneous payment allocations, including validating credits or debits and sending them to customer for collection or refund
Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
Inbound & outbound calling
Provide payment plans basis customer requirement

Qualifications

Minimum qualifications

Business Communication
Proven experience!
Ability to exercise sound judgement and decision-making skills
Excellent written and verbal communication and comprehension skills
French language C1 level, English level min. B2
Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities

Preferred Qualifications

Good customer handling skills
High Energy level
Good knowledge of Excel

What can we offer?

Attractive salary
Stable job offer – employment contract
Various trainings (initiating, soft skills)
Possibility of development
Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)
Katowice location - the same, but without Lunchpass card

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Senior Process Associate

Primary Location

Romania-Iasi

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Jan 10, 2025, 7:38:45 AM

Unposting Date

Feb 9, 2025, 11:59:00 PM

Master Skills List

Operations

Job Category

Full Time

Required profile