Client Integrations Specialist -AI

Client Integration Specialist (CIS)- AI
 

Are you looking for a place where you can bring your dedication?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.
 

Bring your experience and be empowered to innovate.

As a Client Integration Specialist (CIS) on the Neighborly Customer Solutions team, a typical day for you will include:

• Serve as a guide to new owners through initial onboarding and training including, but not limited to, software, brand standards, sales, and customer service processes.

• Ensure all internal and external set up and testing is completed successfully for starting service.  This includes, but is not limited to, sending through a successful example of a scheduled appointment, testing phone lines, submitting notifications and testing AI commands and responses, determining cadence for channel and implementation of AI solution.

• Ability to ensure phone lines are configured properly for use of call center and AI simultaneously.

• Have a deep understanding of solutions available in our call center application and AI application and how those apply to each brand and franchise office uniquely.

• Understand and articulate how a brand’s marketing lines, AI, point of sale, and calendar work in conjunction with CaN.

• Assist in determining the franchise owner’s needs for a successful selling and / or scheduling solution.

• Act as a key facilitator for the introduction and training of new CaN and AI features and solutions, ensuring a smooth adoption by franchise owners.

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience: A minimum of five (5) plus years of relevant business, industry, or system experience, which provides the necessary skills, knowledge and abilities, is required.

• Extensive knowledge of standard software including, but not limited to, Adobe, Word, Excel and PowerPoint.

• Skills:

  • Characteristics required to thrive in this role: task oriented, detail oriented, process driven, relational, possesses poise, comfortable presenting

  • Ability to make decisions or recommendations for changing, interpreting, or developing important policies or programs, then executing against that

  • Business Acumen

  • Ability to hold people accountable

  • Outstanding communication skills

  • Mastery of MS Office

  • Problem solving

  • Sense of humor

• Education: Bachelor’s degree or combination of education and equivalent experience is preferred.

• Schedule / in-office requirements: Remote or Hybrid (Waco, TX)

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience

• Schedule: Full-time M-F

• Benefits: Check out our benefits offerings here

• Financial Benefits: Equity and annual bonus opportunities

• Perks: Paid time off, Paid holidays, Recess breaks, wellness programs

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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