Director, Strategy and Business Operations

About the Role:

Hello Heart is seeking a highly motivated and results-driven Director, Strategy and Business Operations to play a pivotal role in driving strategic initiatives, optimizing business processes, and ensuring the company's long-term success through informed decision-making and operational excellence. Reporting to the Chief of Staff, this position requires a blend of strategic thinking, analytical skills, operational expertise, and stellar communication. 

Key Responsibilities:

• Operations/Execution: Drives execution of cross-functional projects to keep projects on track, ensure key deliverables are completed, align stakeholders, and give visibility into key metrics
• Strategy: Provide strategic insights to leadership and departments to inform the strategic direction of the company: conduct market research (including interviews), drive competitive analyses, and pre-digest information prior to sharing with executives
• Analysis: Gather and analyze large amounts of information quickly
• Problem Solving: Structure complex, ambiguous and potentially charged operational / business issues and develop compelling, insightful recommendations
• Business Performance Management: Develop, manage, and automate the business performance metrics (OKRs & KPIs)
• Project Management: Able to manage multiple projects at once from discovery through execution within prescribed timelines, ensuring all success criteria are met
• Prioritization: Able to execute on projects within prescribed timelines in an environment with competing demands

Qualifications:

• 7+ years of experience with an advanced degree (Master's or MBA) and experience in consulting or corporate strategy required
• Highly analytical and strong critical thinking, able to break down a complex problem into manageable pieces and generate actionable insights
• Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner
• Growth mindset and flexibility is a must. Comfortable in unstructured environments and operating as novices in a topic with the intellectual flexibility to work across all topics and functions
• Proven ability to collaborate with cross-functional teams and manage multiple projects simultaneously
• Strong attention to detail and ability to work independently in a very fast-paced and dynamic environment
• Experience working with or in a startup environment

The US base salary range for this full-time position is $160,000.00 to $180,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.