As one the largest healthcare business support organizations in the U.S., ADMI continues to build and strengthen the infrastructure, expertise and core competencies that successful healthcare practices need to accelerate their growth and fuel their success, while also giving providers the freedom to do what they do best: Care for their patients. Through organic growth and a series of strategic acquisitions, ADMI now supports more than 1,000 health and wellness offices across 45 states and in three distinct categories: Dental care, urgent care and medical aesthetics. In dentistry, ADMI supports Aspen Dental, the largest and fastest-growing branded network of dental practices in the U.S. with nearly 900 locations in 42 states, as well as ClearChoice Dental Implant Centers, leaders in fixed, full arch dental restorations for patients with missing or failing dentition, with more than 65 locations in 27 states. Collectively, the two are the largest provider of fixed and removable prosthetics in the U.S. WellNow Urgent Care now stands at more than 85 locations in four states, putting it among the top 10 urgent care providers nationwide, while more recently, the ADMI family has expanded to include the medical aesthetic category with the acquisition of the largest single med spa clinic in the U.S.

Job description

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients, we focus on breaking down the barriers that make it hard for patients to keep up with their dental health—affordability, transparency, and access. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients. At Aspen Dental we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles are just our beginning.

Our full-time and part-time opportunities are now work-from-home. Virtual training classes begin soon so don’t miss your chance to say YES to a career with Aspen Dental and make an impact in people’s lives. You’ll play a key role in helping offices streamline and consolidate practice efficiency, making it easier for dentists to focus on providing quality patient care. You’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patient’s do the same.

Duties:

Respond to high volume inbound calls while compassionately handling questions/concerns
Schedule new patient appointments
Use trained sales techniques to reach company goals of appointments set and customer satisfaction
Various duties as assigned by the Call Center Leadership team

Requirements:

High School Diploma or equivalent required
Access to high speed internet
Must have Cable/Fiber connect internet (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
Ability to manage high call volume
Desire to exceed customer service expectations
Experience working in a fast paced, customer driven environment
Previous call center experience a plus
Bilingual in English and Spanish a plus

Compensation: $14.50/ per hour with the potential for performance based bonuses paid monthly.

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